Open to opportunities

Yetunde Olutunji

@yetundeolutunji

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Customer-focused administrative professional driving satisfaction, retention, and process efficiency.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can improve satisfaction and retention, optimize processes, and collaborate cross-functionally while growing in responsibility.

I am an energetic customer service and administrative professional with over three years' experience resolving complex customer inquiries, building relationships, and driving brand loyalty. I have consistently met quality and response-time targets, handled onboarding, coordinated freelancers, and overseen payment workflows to ensure smooth project delivery.

My strengths include CRM proficiency (Freshdesk, 3CX), strong communication, active listening, and attention to detail in quality checks and report compilation. I thrive in roles that combine customer support, process optimization, and cross-team coordination to improve satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

IStudyWorld

Dec 2024 - Present (11 months)

Manage client onboarding and maintain long-term client engagement by coordinating account setup, project briefs, and freelancer handoffs; perform quality checks and oversee payment schedules to ensure timely delivery and compliance.

Onboarding Project Coordination Google Drive Quality Assurance Documentation CRM

Customer Care Representative

M-KOPA

Mar 2024 - Dec 2024 (9 months)

Provided accurate product information, met daily targets through efficient time and interaction management, and proactively upsold additional products to existing customers to drive retention and revenue.

Customer Support Upselling Product Knowledge Time Management Relationship Building CRM

Customer Support Officer

Gokada

Oct 2022 - Mar 2024 (1 year 5 months)

Maintained high service standards by achieving ≥90% QA scores and a 4.6 average customer rating, responding to tickets within 60 seconds and resolving queries under 6 minutes while handling 90% of assigned tickets.