Peace Kalu
@peacekalu
Detail-oriented Virtual Assistant with exceptional customer service skills.
What I'm looking for
I am a highly organized and detail-oriented Virtual Assistant with a strong commitment to providing exceptional administrative, technical, and customer support. My experience as a Customer Service Representative has equipped me with the skills necessary to thrive in fast-paced environments, where efficiency and productivity are paramount. I am dedicated to enhancing operational workflows and ensuring that clients receive the highest level of service.
Throughout my career, I have demonstrated exceptional customer service skills across various departments. My ability to multitask allows me to assist multiple customers simultaneously while maintaining professionalism and a positive demeanor. I have a wide knowledge of corporate policies and procedures, enabling me to effectively address inquiries and resolve issues promptly. My goal is to contribute to a growing firm where I can utilize my skills and expand my knowledge further.
Experience
Work history, roles, and key accomplishments
Sales Manager / Customer Service Rep
Konga Online Shopping Ltd
Jan 2024 - Present (1 year 5 months)
Currently managing sales and customer service operations, focusing on enhancing customer satisfaction and driving sales results. Engaged with customers to explain services and features, while maintaining existing accounts.
Customer Service Representative
Suremobile Network Limited
Jun 2022 - Jan 2023 (7 months)
Provided exceptional customer service and support, managed customer inquiries, and maintained customer databases. Developed strong relationships with clients and ensured confidentiality in handling customer information.
Education
Degrees, certifications, and relevant coursework
Inspire Polytechnic
Certificate, Computer Science
2024 -
Completed a course in Computer Essentials, gaining foundational skills in computer operations and software applications.
ALX School
Certificate, Virtual Assistance
2024 -
Completed a training program to become a Virtual Assistant, focusing on administrative support, customer service, and technical skills.
University of Calabar
Bachelor of Arts, Linguistics and Communication Studies
2018 - 2023
Grade: Awaiting results
Studied Linguistics and Communication Studies, focusing on the intricacies of language and its impact on communication in various contexts.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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