Open to opportunities

Editi Ekong

@editiekong

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Customer service professional delivering exceptional remote and in-person client support.

Nigeria

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What I'm looking for

I seek a client-focused role where I can use CRM and remote support skills to improve customer satisfaction, take ownership of issues, and grow into greater responsibility.

I am a dedicated customer service professional with over five years of experience providing high-quality support across phone, email, and live chat channels. I have strong expertise in CRM and ticketing systems, data entry, complaint resolution, and training new staff to meet and exceed performance metrics.

I have supported organizations in both in-person and remote roles—including executive and virtual assistant responsibilities—contributing to process improvements, client retention, and efficient office operations. I bring empathy, active listening, and proven multitasking skills to foster positive client relationships and reliable service delivery.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

International Educational and Commercial Consultancy

Jan 2023 - Apr 2025 (2 years 3 months)

Provided remote customer support via email, live chat, and messaging platforms, managed client communications, maintained CRM records, and assisted with order processing and scheduling to ensure timely responses.

Remote Support Live Chat CRM Systems Scheduling Order Processing Social Media Support

Executive Assistant / Customer Support

Eureka G.I.E

Jun 2020 - Dec 2022 (2 years 6 months)

Managed communications and scheduling for the African Representative, implemented process improvements to reduce meeting preparation time, and provided administrative and customer support across virtual channels.

Executive Support Scheduling Administrative Support Customer Support Process Improvement Minute Taking CRM

Public Relations Officer

USLACC Africa

Feb 2019 - Apr 2020 (1 year 2 months)

Organized community and school events to boost engagement, developed corporate image and communication plans, and identified target audiences to improve publicity reach.

Public Relations Event Planning Communication Branding Audience Targeting Stakeholder Engagement Content Planning Community Outreach

Customer Service Representative

Grooming People for Better Livelihood Centre

Dec 2013 - Dec 2018 (5 years)

Delivered high-quality customer service by addressing inquiries, resolving complaints, and processing requests across phone and email; processed loan applications and trained new staff, improving service accuracy and compliance.

Customer Support CRM Systems Data Entry Ticketing Systems Customer Satisfaction Training

Administrative Assistant

INEC Headquarters

Jul 2011 - Aug 2012 (1 year 1 month)

Organized seminars and workshops for civil society organizations, maintained confidential filing systems, and created documents and presentations using Microsoft Office to streamline departmental processes.

Administrative Support Event Coordination Microsoft Office document preparation Data Entry Confidentiality

Client Service Officer

Embassy of Nigeria

Oct 2004 - Jun 2006 (1 year 8 months)

Handled high-profile guest reception, assisted with passport and visa applications, managed the Ambassador’s calendar, and prepared official correspondence and meeting minutes.

Consular Services Minute Taking Administrative Support Visa Processing