Editi Ekong
@editiekong
Customer service professional delivering exceptional remote and in-person client support.
NigeriaWhat I'm looking for
I am a dedicated customer service professional with over five years of experience providing high-quality support across phone, email, and live chat channels. I have strong expertise in CRM and ticketing systems, data entry, complaint resolution, and training new staff to meet and exceed performance metrics.
I have supported organizations in both in-person and remote roles—including executive and virtual assistant responsibilities—contributing to process improvements, client retention, and efficient office operations. I bring empathy, active listening, and proven multitasking skills to foster positive client relationships and reliable service delivery.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
International Educational and Commercial Consultancy
Jan 2023 - Apr 2025 (2 years 3 months)
Provided remote customer support via email, live chat, and messaging platforms, managed client communications, maintained CRM records, and assisted with order processing and scheduling to ensure timely responses.
Executive Assistant / Customer Support
Eureka G.I.E
Jun 2020 - Dec 2022 (2 years 6 months)
Managed communications and scheduling for the African Representative, implemented process improvements to reduce meeting preparation time, and provided administrative and customer support across virtual channels.
Public Relations Officer
USLACC Africa
Feb 2019 - Apr 2020 (1 year 2 months)
Organized community and school events to boost engagement, developed corporate image and communication plans, and identified target audiences to improve publicity reach.
Customer Service Representative
Grooming People for Better Livelihood Centre
Dec 2013 - Dec 2018 (5 years)
Delivered high-quality customer service by addressing inquiries, resolving complaints, and processing requests across phone and email; processed loan applications and trained new staff, improving service accuracy and compliance.
Administrative Assistant
INEC Headquarters
Jul 2011 - Aug 2012 (1 year 1 month)
Organized seminars and workshops for civil society organizations, maintained confidential filing systems, and created documents and presentations using Microsoft Office to streamline departmental processes.
Client Service Officer
Embassy of Nigeria
Oct 2004 - Jun 2006 (1 year 8 months)
Handled high-profile guest reception, assisted with passport and visa applications, managed the Ambassador’s calendar, and prepared official correspondence and meeting minutes.
Education
Degrees, certifications, and relevant coursework
MessuLogic Ltd.
Certificate, Web Development & Digital Marketing
Completed a Web Development & Digital Marketing certificate program in 2024.
WAVE
Certificate, Virtual Assistance
Completed an Executive/Virtual Assistant certificate program in 2024.
Novena University Ogume
Bachelor of Science, International Relations
Bachelor of Science in International Relations completed at Novena University Ogume in 2010.
American College, Dublin
Bachelor of Arts, Behavioral Psychology
Bachelor of Arts in Behavioral Psychology completed at American College, Dublin in 2007.
Nchicore College, Dublin
Certificate, Re-nursing Studies
Certificate in Higher Education: Re-nursing Studies from Nchicore College, Dublin.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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