Gabrielle Johnson

Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information.

Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary. Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently.

Managed front desk operations, handling paperwork, processing payments, and managing opening and closing procedures. Assisted customers with car service needs, including oil changes and transmission services.

Provided customer service specializing in herbal supplement products, ensuring customers received natural and chemical-free options. Assisted with product inquiries and sales.

Answered incoming calls and updated insurance information for United Healthcare members. Provided support and information regarding health insurance policies.

Performed general store operational duties including truck unloading, merchandise stocking, and light cleaning or maintenance. Participated in the freight flow process and maintained store appearance to company standards.

Assisted individuals with federal benefits related to hurricane disasters, providing support for those who lost homes or small businesses. Focused on helping applicants navigate the process of securing necessary aid.

Registered applicants for federal benefits in a call center environment, engaging with them to understand their disaster recovery needs. Communicated with customers through phone calls and emails.

Managed loss prevention and provided customer service in the hardware tool department, assisting customers with their daily needs. Handled refunds, returns, and filed orders for specialty products.

Provided roadside assistance by mapping locations and collecting information, and offered guest services including answering phones and making reservations. Handled payment collection and billing information for customers.

Completed a Bachelor's degree at Churchill High School. The curriculum focused on foundational knowledge to prepare for further studies or entry into the workforce.