Adrian Munoz

Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. Managed a high volume of incoming calls, chats, and emails, consistently meeting or exceeding performance metrics for response time and resolution.

Provided assistance to clients, answered phones, and assisted customers with changes. Scheduled reservations for customers and explained products and benefits.

Helped set up payment plans, documented account issues, and restored services for customers. Identified and escalated priority issues per client specifications.

Responsible for phone services and devices, providing exceptional customer and technical support. Negotiated and completed purchasing contracts while tracking sales and other KPIs.

Assisted customers with a warm and professional attitude, processing transactions and refunds. Handled emails, inbound/outbound calls, and managed customer accounts.

Assisted customers and sales agents with customer service questions regarding products and services, including technical problems with equipment. Responsible for running security checks for new accounts through credit bureau questionnaires and applications.

Accessed and assisted customers with fraud blocks in the Bank of America portion of their accounts. Answered questions about their accounts.

Maintained and assisted customers with sales or products available at the store. Kept the store stocked and clean, working the cash register and ensuring pumps were functioning.

Completed high school academics at San Benito High School. Gained foundational knowledge across various subjects.