Julieta Rosales
@julietarosales
Dedicated customer service agent focused on exceeding sales goals.
United StatesWhat I'm looking for
I am a customer service agent with a strong commitment to exceeding sales goals and fostering long-term relationships with customers. My experience spans various roles where I have consistently created positive shopping experiences through high-quality customer care. I pride myself on being a bright, energetic, and motivated individual, skilled in data entry and complex data review.
Throughout my career, I have demonstrated my ability to communicate effectively and collaborate with teams to achieve common goals. I have a proven track record of handling customer inquiries professionally and efficiently, ensuring that all work is completed on time. My dedication to customer satisfaction has been recognized, as I ranked as the most effective sales representative in my region during my tenure at Pure Pest Control.
With a strong background in sales and retention, I have successfully enrolled individuals into Medicare plans and educated customers about various services. I am eager to bring my skills and experience to a new opportunity where I can continue to grow and make a positive impact.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
ALPHABRODER, INC / S&S Activewear
Oct 2022 - Present (2 years 10 months)
Handled over 10 customer contacts per hour, maintaining high metrics and KPI performance. Communicated with various internal departments including back office, merchandising, and credit reps. Processed orders via email and phone, troubleshot web user issues, and managed payment information for transactions.
Customer Service Representative
Alorica
Jan 2022 - Present (3 years 7 months)
Assisted customers with COVID vaccination scheduling, accessing prescriptions online, and setting up vaccination records. Provided timely assistance on orders, ensuring customer needs were met efficiently. Maintained a high level of customer satisfaction through effective communication and problem-solving.
Benefit Licensed Advisor (Sales)
Alorica
Sep 2019 - Present (5 years 11 months)
Enrolled qualified individuals into Cigna Medicare plans, discussing plan details such as skilled nursing facilities, drug tiers, and Medigap coverages. Followed strict Medicare guidelines on sales, determining individual qualifications and selecting plans that best fit their needs. Discussed various coverage options including COBRA, retiree, and VA coverage.
Customer Service Representative
Alorica
Oct 2017 - Present (7 years 10 months)
Managed sales and retention for Sam's Club, handling orders, tracking shipments, and processing membership renewals. De-escalated calls, resolved issues promptly, and educated customers on cash back rewards programs. Retained members by selling membership benefits and issuing electronic gift cards as appropriate.
Customer Service Representative
Pure Pest Control
Oct 2016 - Present (8 years 10 months)
Generated invoices, processed credit card payments, and explained service cycles to customers. Managed appointment scheduling via text and email, and handled high call volumes for appointments and dispatching with technicians and sales teams. Contracted new commercial customers and meticulously notated each account.
Customer Service Representative/Operations
USA Sports Inc
Jan 2016 - Present (9 years 7 months)
Attended local, regional, and national trade shows for product development training. Compiled weekly monetary reports and records for managers, and inputted various purchase orders and invoices. Updated tracking information for dealers and communicated with customers via email and phone regarding shipment inquiries and product information.
Education
Degrees, certifications, and relevant coursework
Spring High School / Lonestar College
Diploma, General Studies
2014 - 2022
Completed high school education, earning a diploma. Furthered studies at Lonestar College in Fall 2022, focusing on life, accident, health, and HMO.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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