Open to opportunities

Sassie Edwards

@sassieedwards

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Customer service professional with excellent communication and problem-solving skills.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated customer service professional with a strong background in assisting customers and ensuring a positive experience. My experience spans various roles where I have honed my communication, problem-solving, and multitasking skills. I thrive in fast-paced environments and am committed to delivering exceptional service.

Throughout my career, I have worked with reputable companies such as AT&T and ZeroCater, where I consistently met or exceeded performance metrics. My ability to adapt to new systems and procedures has allowed me to enhance service efficiency and effectively manage multiple customer interactions simultaneously. I take pride in my attention to detail and my ability to resolve issues promptly and professionally.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

ZeroCater

Apr 2024 - Feb 2025 (10 months)

Met or exceeded performance metrics, including response time and resolution rate. Adapted to new systems and procedures to enhance service eﬃciency. Managed multiple customer interactions simultaneously while maintaining accuracy.

Customer Service Multitasking Problem Solving Time Management

Customer Care Agent

AT&T

Jan 2023 - Mar 2023 (2 months)

Processed payments and veriﬁed account details for security compliance. Maintained detailed records of customer interactions in CRM software. Collaborated with team members to improve customer service strategies.

Customer Support CRM Software Data Entry Problem Solving Team Collaboration

Client Support Specialist

Wave Fundraising

Jan 2022 - Sep 2022 (8 months)

Troubleshoot technical issues and guide customers through solutions. Provided real-time support to customers via phone, email, and live chat. Resolved billing issues, refunds, and disputes in a professional manner.

Customer Support Technical Troubleshooting Customer Service Conflict Resolution Communication Skills

Education

Degrees, certifications, and relevant coursework

Shorecrest High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and problem-solving abilities.