Open to opportunities

Khristiana Wyatt

@khristianawyatt

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Experienced Customer Service Representative with a strong background in resolving inquiries.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Customer Service Representative with a proven track record of exceeding customer expectations in fast-paced environments. My experience includes managing customer inquiries and resolving issues with a resolution rate of over 90%. I thrive on providing exceptional service and contributing to process improvements that enhance customer satisfaction.

In my previous roles, I have successfully developed and executed marketing strategies that increased brand awareness and customer engagement. I have managed teams, conducted market research, and implemented promotional campaigns that resulted in significant sales growth. My ability to analyze customer feedback and streamline processes has consistently led to improved service quality and operational efficiency.

With a strong foundation in both customer service and marketing, I am eager to leverage my skills in a new role that challenges me and allows me to contribute to a dynamic team. I am committed to continuous learning and professional growth, and I look forward to making a positive impact in my next position.

Experience

Work history, roles, and key accomplishments

Benefit Verification

Spectraforce

Nov 2024 - Present (8 months)

Conducted thorough insurance benefit verifications for patients, ensuring accurate information delivery. Collaborated with healthcare providers to obtain necessary documentation for benefit approval.

Benefit Verification Insurance Healthcare Documentation Compliance

Truck Dispatcher

J.B Hunt Transport Service

Sep 2024 - Present (10 months)

Managed daily logistics operations for a fleet of 15 trucks, ensuring timely deliveries and operational efficiency. Coordinated with drivers and clients to schedule pickups and drop-offs, optimizing routes and reducing fuel costs.

Logistics Fleet Management Customer Service Shipment Tracking

Claims Specialist

Ntt Data

Apr 2024 - Present (1 year 3 months)

Managed and resolved complex insurance claims with a focus on customer satisfaction and accuracy. Conducted thorough investigations and collected necessary documentation to support claims processing.

Claims Management Claims Customer Satisfaction Investigation Documentation Policy Analysis

Specialist

GMC Rewards

Jan 2023 - Present (2 years 6 months)

Developed and implemented marketing strategies that increased brand awareness by 30% over six months. Coordinated cross-functional teams to streamline project workflows, resulting in a 20% reduction in project completion time.

Marketing Strategy Brand Awareness Project Coordination Market Research Training Programs Performance Improvement

Customer Service Specialist

Bank of America

Sep 2021 - Present (3 years 10 months)

Managed customer inquiries and resolved issues, enhancing client satisfaction and loyalty. Performed software troubleshooting and compliance checks, ensuring smooth operations and adherence to standards.

Customer Service Client Relationship Management Compliance Training

Market Manager

Randstad

Feb 2021 - Present (4 years 5 months)

Developed and executed comprehensive marketing strategies that increased brand awareness and customer engagement by 30% over two years. Managed a team of 10 marketing professionals, providing mentorship and driving a collaborative environment to achieve project deadlines.

Marketing Strategy Brand Awareness Customer Engagement Team Management Market Research

Customer Service Representative

Teleperformance

May 2020 - Present (5 years 2 months)

Provided exceptional customer service in a fast-paced retail environment, resolving issues and ensuring customer satisfaction. Managed incoming customer inquiries via phone, email, and chat, achieving a resolution rate of over 90%.

Customer Service Customer Satisfaction Email Support Chat Support

Loan Specialist

Sallie Mae

Jul 2019 - Present (6 years)

Managed a portfolio of loan applications, assessing creditworthiness and risk levels. Provided exceptional customer service by guiding clients through the loan process and addressing inquiries.

Risk Management Customer Service Underwriting Financial Analysis

Freelance Consultant

Self Employed

Mar 2018 - Present (7 years 4 months)

Developed and implemented strategic marketing plans for various clients resulting in a 30% increase in engagement. Conducted in-depth market research and analysis to identify growth opportunities for small businesses.

Strategic Marketing Market Research Business Operations Project Management