Blackout Kray

I am a customer service professional with over two years of experience in high-volume support environments, including healthcare and retail.

In my current remote support role, I analyze service data, manage tickets, verify patient eligibility with healthcare providers, and resolve account access, software, and billing issues.

Previously, I managed a retail team where I trained new staff, addressed guest complaints, coordinated schedules, and enforced safety protocols, sharpening my leadership and training skills.

I am seeking a more permanent customer service position where I can support team growth, improve workflows using CRM and collaboration tools, and continue building expertise in client retention, conflict resolution, and customer experience.