Open to opportunities

BruchaeJones Work

@bruchaejoneswork

Message

Motivated professional with over 5 years in customer support.

United States

Message

What I'm looking for

I am looking for a role that values strong communication and problem-solving skills, with opportunities for growth in a supportive environment.

I am a motivated and dependable professional with over 5 years of customer-facing and support experience across various sectors, including retail, call centers, and administrative environments. My background has equipped me with the ability to handle high-volume tasks while providing exceptional service to both technical and non-technical users. I pride myself on my effective communication skills, which have been honed in fast-paced, remote, and in-person roles.

Currently, I am completing my Bachelor's in Psychology, which enhances my interpersonal and problem-solving skills. My experience includes roles such as Administrative Support and Customer Service Representative, where I have successfully resolved technical issues, managed high call volumes, and built strong relationships with customers. I am eager to leverage my skills in a new opportunity that allows me to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Administrative Support / Staffing Assistant

Kennedy Services

Jan 2023 - Present (2 years 7 months)

Assisted with onboarding and processing new hires for various job placements. Maintained organized records and supported scheduling and payroll.

Onboarding Record keeping Scheduling Payroll Client Communication

Customer Service Representative

Exfinity Solutions

Jan 2023 - Present (2 years 7 months)

Resolved technical and billing issues for cable and internet customers. Provided step-by-step troubleshooting for home WiFi and modem setup.

Technical Support Billing Troubleshooting Customer Satisfaction Call Center Operations

Package Handler

FedEx Ground

Jan 2021 - Present (4 years 7 months)

Sorted, scanned, and loaded packages with speed and accuracy. Maintained safety and quality standards in a physically demanding environment.

Package handling Package Handling Scanning And Loading Quality Control

Retail Associate

The Children's Place

Jan 2020 - Present (5 years 7 months)

Assisted parents and children with product selection, returns, and sales. Maintained store appearance and supported inventory restocking.

Sales Returns Processing Inventory Management

Warehouse Associate

Amazon Fulfillment Center

Jan 2020 - Present (5 years 7 months)

Picked, packed, and processed orders to meet tight shipping deadlines. Operated barcode scanners and followed strict safety procedures.

order fulfillment Pick Safety Procedures

Crew Member

Burger King

Jan 2018 - Present (7 years 7 months)

Provided friendly customer service, handled food prep, and cleaned workstations. Worked collaboratively in a fast-paced team environment.

Customer Service Food Preparation Teamwork Fast Paced Environment

Sales Associate / Keyholder

Rainbow Shops

Jan 2018 - Present (7 years 7 months)

Provided in-store support, visual merchandising, and daily operations assistance. Opened and closed registers, trained new hires, and maintained store organization.

Retail Operations Visual Merchandising Training