TCTravino Cooper
@travinocooper
Dedicated customer service professional seeking growth opportunities.
United StatesWhat I'm looking for
I am a dedicated customer service professional with extensive experience in providing exceptional support and assistance to clients. My journey began at Kroger, where I honed my skills in troubleshooting and customer interaction. I then advanced to Randstad, where I further developed my ability to manage customer inquiries and ensure satisfaction.
Most recently, I worked at Assurant, where I processed orders and provided technical assistance, contributing to the efficiency of our customer service processes. I pride myself on my ability to communicate effectively and coordinate with colleagues to resolve issues promptly. I am passionate about continuous professional development and am eager to bring my skills to a growing company.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Assurant
Jan 2023 - Feb 2024 (1 year 1 month)
Processed orders, forms, applications, and requests while maintaining detailed records of customer interactions. Provided troubleshooting and technical assistance, including processing payments and updating claims and customer information.
Customer Support Representative
Randstad
Jan 2020 - Dec 2022 (2 years 11 months)
Managed customer orders, forms, applications, and requests, meticulously documenting all interactions, transactions, and feedback. Collaborated with colleagues to ensure efficient customer service processes.
Customer Service Clerk
Kroger
Jan 2017 - Dec 2020 (3 years 11 months)
Delivered technical assistance and troubleshooting support to customers, effectively translating their needs into viable solutions. Coordinated with customers to resolve purchase inquiries and enhance satisfaction.
Education
Degrees, certifications, and relevant coursework
Dunbar Academy High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills. Focused on general studies to prepare for future academic and professional endeavors.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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