Johnquala Rhodes
@johnqualarhodes
Customer service specialist with strong communication and problem-solving skills.
United StatesWhat I'm looking for
I am a dedicated customer service professional with multi-year experience in inbound/outbound support, payment processing, and retail cashier roles. I consistently deliver one-call resolutions, de-escalate challenging situations, and handle billing and claims for clients across utilities, healthcare, and telecommunications.
In my current role as a Payment Processor, I accurately process and scan checks, route correspondence, and handle medical payments for clients. Previously, I supported Humana as a healthcare advocate and worked in warehouse and retail positions where I managed order fulfillment, quality checks, and customer-facing transactions.
I bring strong computer proficiency (Microsoft Office, Windows, VPN, Active Directory), reliable cash-handling and typing skills, and a collaborative mindset focused on training teammates and improving customer experience. I am authorized to work in the U.S. and hold a valid driver's license.
Experience
Work history, roles, and key accomplishments
Payment Processor
Conduent
Feb 2023 - Present (3 years)
Process and scan client checks and correspondence according to client specifications, ensuring accurate routing of medical payments and maintaining processing quality.
Warehouse Associate
F. Schumacher & Co.
Jan 2022 - Jan 2023 (1 year)
Inspected, handpicked and packed wallcover and fabric rolls, prepared customer fabric samples, and ensured accurate shipment fulfillment to customers.
Customer Service Representative
Conduent
Nov 2021 - Dec 2021 (1 month)
Served as a healthcare advocate for Humana, handling member inquiries and issues; resigned due to family health reasons.
Customer Service Representative
iQor
Dec 2020 - Apr 2021 (4 months)
Handled inbound and outbound calls for utility services, initiated service start/stops for Chicago gas customers, and resolved billing questions and concerns.
Customer Service Representative
Alorica
Feb 2020 - Aug 2020 (6 months)
Answered inbound/outbound calls, initiated service changes, and de-escalated irate or dissatisfied customers to achieve resolution and maintain service standards.
Customer Service Representative
iQor
Jul 2019 - Sep 2019 (2 months)
Provided one-call resolution for Verizon customers, managed device claims, and collected accurate claim data to support repairs or replacements.
Cashier
The Wendy's Company
Jul 2017 - Mar 2019 (1 year 8 months)
Greeted customers, operated register, processed orders and maintained safety and hygiene standards while delivering excellent customer service.
Cashier
Walmart
Aug 2016 - Sep 2017 (1 year 1 month)
Responded to customer inquiries and complaints, maintained balanced cash drawer, and assisted customers with product information and sales inquiries.
Education
Degrees, certifications, and relevant coursework
Clover High School
High School Diploma, General Education
High School Diploma earned at Clover High School with coursework and experience supporting customer service roles.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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