Sophia Murray

I am a customer service professional with over five years of experience in high-volume call centers, skilled at resolving complex inquiries, troubleshooting technical issues, and managing customer accounts while consistently exceeding performance metrics. I prioritize empathy, clear communication, and accuracy when responding to inbound calls, processing orders, and maintaining records across internal systems.

I have worked remotely and virtually with cross-functional teams—including sales, warehouse staff, and drivers—to ensure timely resolution and build strong client relationships. I am proficient in Microsoft Office (Outlook, Teams, Excel, Word), a self-starter who manages time effectively, and consistently recognized for accountability, strong listening, and analytical abilities.