Open to opportunities

Victoria Gray

@victoriagray

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Reliable customer service professional with 5+ years in high-volume remote support and technical troubleshooting.

United States

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What I'm looking for

I seek a remote support role on a collaborative team where I can apply technical troubleshooting, CRM expertise, and empathetic customer care while growing into leadership opportunities.

I am a reliable customer service professional with over five years of experience delivering high-volume remote support, technical troubleshooting, and empathetic conflict resolution across multiple industries. I consistently meet performance goals while maintaining high customer satisfaction and detailed CRM records.

My background includes supporting FEMA disaster relief, Apple orders and account issues, e-commerce order fulfillment, and hospitality sales. I have been recognized as a top performer, regularly upselling appropriately and collaborating with cross-functional teams to resolve complex issues.

I bring strong technical proficiency with CRM tools, Zendesk, VPNs, Microsoft Office, and other platforms, plus experience in process improvement, documentation, and training. I seek to contribute a solution-driven attitude and consistent performance to a dynamic support team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Garrett Brands

Oct 2025 - Present (5 months)

Provide remote customer support by resolving inquiries, troubleshooting technical issues, processing orders and billing, and upselling services while maintaining high satisfaction ratings and detailed CRM records.

Customer Support Zendesk Order Processing Billing Technical Troubleshooting CRM Escalation Management

Remote Customer Service Representative

TEKsystems

May 2023 - Dec 2024 (1 year 7 months)

Delivered high-volume remote customer support focused on issue resolution, conflict de-escalation, documentation of interactions, and consistently meeting performance and quality goals.

Conflict Resolution Documentation Remote Support CRM Performance Metrics Customer Retention Multitasking

Customer Service Representative

VXI Global Solutions

Mar 2021 - Jan 2023 (1 year 10 months)

Supported FEMA disaster relief and Apple customer operations by handling sensitive information, conducting outbound calls and document requests, and resolving complex account and order issues with accurate call logging.

Disaster Relief Support Outbound Calling Research Technical Troubleshooting CRM

Customer Service Representative

Academy Sports + Outdoors

Apr 2020 - Feb 2021 (10 months)

Assisted customers with online orders, returns, and shipment tracking via chat and phone, resolving service issues promptly and improving customer satisfaction in a fast-paced support environment.

E commerce Support Shipment Tracking Returns Processing Live Chat Phone Support Multitasking Customer Satisfaction CRM

Sales Assistant

Hilton Garden Inn

Feb 2018 - Jun 2020 (2 years 4 months)

Supported hotel sales and front-desk operations by managing guest inquiries and reservations, collaborating on escalations, and ensuring guest satisfaction through excellent customer relations.

Guest Relations Reservations Sales Support Front Desk Operations Escalations Communication Customer Service Collaboration