Open to opportunities

Erin Baker

@erinbaker

Product and CS at MangoMap, a B2B SaaS GIS platform. Customer-first approach: <2% monthly churn, >50 NPS. Living in Cambodia since 2010.

Cambodia

Message

What I'm looking for

Senior Product role at a B2B SaaS company where I can own strategy and delivery end-to-end. Open to founding PM, senior PM, or hybrid product/CS scope. Interested in geospatial, dev tools, or technical B2B. Fully remote only, based in Cambodia (GMT+7), strong EMEA/APAC overlap, partial US east coast. Open to travel for offsites. Comp: >$75K USD base, open to equity-heavy at early-stage.

Product and CS Manager at MangoMap, supporting B2B clients to embed location and mapping into their workflows. Deliver <2% monthly churn and >50 NPS through a customer-first approach, feeding insight directly into product strategy.

Scoped, designed, and led the platform rewrite end-to-end. Owned strategy and delivery across architecture, specs, security, pricing, and launch, managing a two-developer team across Next.js, TypeScript, AppSync/GraphQL, Lambda, DynamoDB, Aurora + PostGIS, MapLibre GL JS, and SST/Pulumi on AWS. Led commercial strategy for the launch, including a shift from quota-driven to capability-driven pricing and a refreshed positioning framework.

Use agentic AI workflows daily across specs, code review, customer comms, and pricing. Manage the integration stack across Recurly, Stripe, Amplitude, Atlassian, and marketing automation.

Experience

Work history, roles, and key accomplishments

Current

Product Owner and Customer Success

Current

Mangomap

Dec 2024 - Present (1 year 5 months)

Scoped, designed, and led platform rewrite end-to-end. Own strategy and delivery across architecture, specs, security, and launch with a two-developer team. Stack: Next.js, TypeScript, AppSync/GraphQL, Lambda, DynamoDB, Aurora + PostGIS, MapLibre GL JS, SST on AWS. Continue to own CS for 340+ accounts (<2% churn, >50 NPS). Use agentic AI workflows daily across specs, code, and comms.

Head of Customer Success

Mangomap

Sep 2018 - Dec 2024 (6 years 3 months)

Responsible for customer onboarding, account utilization, support, and billing. drive customer lifecycle nurturing strategy, which led to a reduction in average monthly subscriber churn to under 2%. I oversee an integrated help desk and knowledge base, focusing on FCR; maintain a consistent YoY NPS of > 60. Manage multi-channel marketing automation, billing, analytics, and other integrations.

Growth hacking and marketing

Mangomap

May 2015 - Sep 2018 (3 years 4 months)

I joined Mango as their first hire to improve SEO, update and maintain a coherent brand and tone of voice for all communications, and develop marketing and lead generation in a 'zero budget' scenario.

Volunteer Recruitment & Marketing Manager

CWF Cambodia

Sep 2011 - Dec 2013 (2 years 3 months)

Recruited and managed more than 100 long term volunteers while meeting budget and recruitment targets through efficient and ethical volunteer recruitment.

Marketing Recruitment Graphic Design Management Marketing Strategy Social Media Strategy Video Production Travel Coordination