Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@erinbaker
Head of Customer Success and Designer living and working remote from Phnom Penh, Cambodia since 2010
Currently CS and Product manager for Mangomap. Supporting nearly 400 clients onboard and implement location and mapping into their workflows. Customer-first approach, delivering <2% monthly average churn and >50 NPS. Feeding customer feedback into product, QA/QC testing, managing integrations that serve marketing, billing, analytics, and operations (multi-channel marketing automation/Recurly/Stripe/Amplitude/Atlassian etc)
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
Mangomap
Sep 2018 - Present (7 years 2 months)
Responsible for customer onboarding, account utilization, support, and billing. drive customer lifecycle nurturing strategy, which led to a reduction in average monthly subscriber churn to under 2%. I oversee an integrated help desk and knowledge base, focusing on FCR; maintain a consistent YoY NPS of > 60. Manage multi-channel marketing automation, billing, analytics, and other integrations.
Mangomap
May 2015 - Sep 2018 (3 years 4 months)
I joined Mango as their first hire to improve SEO, update and maintain a coherent brand and tone of voice for all communications, and develop marketing and lead generation in a 'zero budget' scenario.
CWF Cambodia
Sep 2011 - Dec 2013 (2 years 3 months)
Recruited and managed more than 100 long term volunteers while meeting budget and recruitment targets through efficient and ethical volunteer recruitment.
Degrees, certifications, and relevant coursework
Don't worry, there are 90k+ talented remote workers on Himalayas
Software and tools used professionally
Google Tag Manager
Segment
Postman
ProfitWell
Tableau
Amazon S3
GitHub
Pipedrive
Google Docs
WooCommerce
Intercom
Google Drive
Google Fonts
Adobe Fonts
Tailwind CSS
Google Analytics
Google Search Console
Figma
Adobe Photoshop
Affinity Photo
Adobe InDesign
Zendesk
Jira
Storybook
HTML5
CSS 3
Google Maps
Mapbox
Amplitude
Ubuntu
Linux
Stripe
Recurly
Google Workspace
Confluence
Cartography
WordPress
CouchCMS
Google Sheets
Microsoft Excel
Webflow
Delighted
SendGrid
Git
Descript
Wistia
OBS Studio
VirtualBox
Zapier
EmailOctopus
AutopilotHQ
Kepler.gl
MailChimp Email Blueprints
Perfect Audience
Adobe Illustrator
Amazon Web Services (AWS)
Adobe Premiere Pro
Adobe After Effects
MeetEdgar
Google Ads
Loom
You can contact Erin and 90k+ other talented remote workers on Himalayas.
Message ErinJack Lyle
Lead CSM, Freshworks
Matt Burr
Global Head of Client Operations, Honeywell Forge VMS
Venkat Y
Snr technical Onboarding Manager, Partnerize
Lilly Cross
Customer Success Associate, Lyrebird Health
Chris Sparshott
Head of Growth, Customer Success, successbycs
Nath Sopheaktra
General Manager, Decoration Partner
lauriane andria
Impact Growth Manager, ReMade in Cambodia
Finaa Karim
Customer Support Specialist, Not Provided
Corina Ugron
Customer Success Manager, Remote.com
Calvin Calvin
Restaurant Business Manager, Local Restaurant