Corina Ugron

Managed the end-to-end HR customer journey, from onboarding to long-term adoption, driving retention, satisfaction, and long-term value. Collaborated cross-functionally with Solutions, Product, and Data teams to align internal and client expectations, exceeding customer satisfaction goals with top CSAT scores.

Managed a book of 170 Short Term Rental clients, including Destination Marketing Organisations, Hedge Funds, and Vacation Rental Managers. Onboarded clients onto the AirDNA platform and provided comprehensive training on data products, acting as a trusted advisor.

Managed client relationships and a book of business with over 50 Enterprise accounts in Australia, New Zealand, and Singapore. Educated customers on recruitment strategies, SEO, and demonstrated Indeed SaaS products, conducting product training and increasing product feature adoption.

Ensured the successful and efficient implementation of advertising campaigns across the REA Group network of portals from proposal through to creative trafficking and full campaign delivery. Supported Sales teams by effectively managing their account patch and provided clear and effective consultation with external creative agencies, sales vendors, and operational teams.

Managed a portfolio of 5 vendors (Lenovo, Cisco, Dell, Ingram Micro, and HP), providing reporting and attending QBRs. Supported all aspects of campaign set-up and lead generation processes, including email launches, reporting, design, coding, and lead nurturing.

Majored in International Business with a sub-major in French Language. This program provided a strong foundation in global business practices and cross-cultural communication.

Completed a Double Bachelor in International Management, with the entire degree conducted in French. This experience enhanced my international business acumen and language proficiency.