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Maria Gigante

@mariagigante

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Customer Success executive at EcoVadis who delivered 137% NRR and 99.4% portfolio retention across APJ.

Australia

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What I'm looking for

I’m looking to help shape Loop Logics’ Customer Success function as it grows, building customer success strategy around revenue goals and customer outcomes while improving customer journeys and processes.

At EcoVadis Australia, I led Customer Success strategy across APJ and scaled the organisation from 6 to 25 employees. I built the regional operating model and delivered 137% NRR, 99.4% portfolio retention, the highest global Customer Health Score, and a 28-point improvement in Customer NPS.

I led regional and global transformation initiatives spanning operating model redesign, AI-enabled automation, forecasting, and workforce optimisation. As Executive Sponsor for strategic enterprise customers, I partnered with executive leaders across Sales, Product, Solutions Engineering, and Revenue Operations.

Earlier, at Auth0, I delivered 300% revenue growth within 12 months while maintaining 100% customer retention across a strategic enterprise portfolio. At Jive Software, I led Customer Success, Growth, Partner, and Support operations across APJ, managing a regional team of 16 and delivering 800% growth in new business revenue while maintaining 100% customer retention.

Experience

Work history, roles, and key accomplishments

Director of Customer Success, APJ

EcoVadis Australia

Aug 2021 - Feb 2026 (4 years 6 months)

Led Customer Success strategy across APJ, scaling the organization from 6 to 25 employees and delivering 137% NRR, 99.4% portfolio retention, and the highest global Customer Health Score. Drove regional and global transformation initiatives including operating model redesign and AI-enabled automation.

Customer Success Account Management Onboarding Pre Sales Partnership Management Support Operating Model Design AI Automation Forecasting Workforce Optimization Customer Health NPS eNPS Improvement Stakeholder Engagement Talent Development

Enterprise Customer Success Manager, ANZ

Independent Contractor

Aug 2019 - Jul 2021 (1 year 11 months)

Provided strategic customer success, account management, and growth leadership across multiple organizations in Australia and New Zealand. Led executive stakeholder engagement and retention strategies for enterprise customers.

Customer Success Account Management Growth Strategy Stakeholder Engagement Retention Expansions Customer Transformation Operating Model Design

Enterprise Customer Success Manager, APAC

Auth0

Mar 2018 - Feb 2019 (11 months)

Delivered 300% revenue growth within 12 months while maintaining 100% customer retention across a strategic enterprise portfolio. Managed and expanded strategic enterprise accounts across APAC including Atlassian, MYOB, Singapore Power, Telstra, NZ Post, and Origin Energy.

Customer Success Account Management Enterprise Accounts Revenue Growth Retention Expansions Sales Partnerships Product Partnerships

Regional Lead – Customer Success and Partners, APJ

Jive Software

Jan 2017 - Dec 2017 (11 months)

Led Customer Success, Growth, Partner, and Support operations across APJ during acquisition and organizational transformation. Managed a regional team of 16, delivering 800% growth in new business revenue while maintaining 100% customer retention.

Customer Success Partnership Management Support Team Leadership Revenue Growth Retention Adoption Commercial Performance Stakeholder Engagement

Regional Lead – Customer Success and Partners, APAC

Epicor Retail Australia

Mar 2012 - Dec 2016 (4 years 9 months)

Led Customer Success, Sales, and Professional Services functions across APAC, supporting enterprise retail customers and strategic growth initiatives. Delivered multi-million-dollar enterprise software and services revenue opportunities while maintaining 100% customer retention.