Open to opportunities

Chris Sparshott

@chrissparshott

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Strategic customer success focused IT professional with 20+ years experience.

New Zealand

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What I'm looking for

I seek a role that fosters growth, innovation, and strong client relationships.

With over 20 years of experience in the IT sector, I am a strategic customer success leader dedicated to driving growth and enhancing client relationships. My career has spanned various roles, including Senior Customer Success Manager at UiPath, where I increased annual recurring revenue (ARR) by 40% within 18 months, achieving a total ARR of $1.5M while maintaining an exceptional territory NPS score of 90. My expertise lies in managing large portfolios, mentoring teams, and implementing innovative solutions that enhance customer journeys and operational efficiency.

Throughout my career, I have successfully managed significant projects, including the delivery of AWS functions and CRM solutions for various organizations. My role as Technical Account Manager at Elegance Group involved establishing processes for client expansion and mentoring founders to secure high-value contracts. I am passionate about leveraging technology to improve customer experiences and have consistently achieved impressive results, including closing an $8M multi-year renewal with the NZ Government. I thrive in dynamic environments where I can lead teams, drive strategic initiatives, and foster strong relationships with stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Technical Account Manager & Head of Growth

Current

Elegance Group

Apr 2023 - Present (2 years 2 months)

As the key TAM manager, I established processes for client expansion and defined the client growth engagement framework. I managed relationships with senior executives and mentored founders on effective client engagement strategies.

Account Management Client Engagement Mentoring Strategic Planning Communication Negotiation

Digital Transformation Project Manager

University of Auckland

Apr 2023 - Dec 2023 (8 months)

Led IT enhancements across AWS, CRM, and Webflow for workforce development, ensuring projects were completed on time and within budget. Implemented Agile practices and managed cross-functional teams for successful project execution.

Project Management AWS Salesforce Microsoft Dynamics Agile ITIL Budget Management Process Optimization

Business Architect

Oaklo

Jan 2023 - Mar 2023 (2 months)

Conducted process discovery and improvement to identify customer touch points and enhance revenue generation through effective customer journey mapping.

Process Improvement Customer Journey Mapping Revenue Stakeholder Engagement

Senior Customer Success Manager

UiPath

Apr 2019 - Jan 2023 (3 years 9 months)

Managed a territory of 30 clients, achieving significant growth in ARR and NRR. Developed customer success processes and built a high-performing team to enhance client engagement and adoption of RPA solutions.

Customer Success Management Team Leadership Client Engagement Process Development NRR%Coaching Mentoring Stakeholder Management

Freelancer & Personal Development

Self Employed

Jun 2018 - Mar 2019 (9 months)

Engaged in personal development and short-term contracts in Customer Success Management and Sales Training while training to become an ICF-accredited coach.

Customer Success Management Sales Training Coaching Personal Development Freelancing

Senior Manager, Software Renewals

IBM Asia Pacific

Jul 2015 - May 2018 (2 years 10 months)

Led a team of renewal sales representatives, managing a $200M book of business and achieving significant improvements in renewal rates through strategic relationship management and operational leadership.

Sales Management Team Leadership Renewals Relationship Management Data Analysis CRM

Country Manager, Software Renewals

IBM New Zealand

Jul 2010 - Jul 2015 (5 years)

Managed IBM NZ’s software renewals book of business, driving revenue growth and maintaining strong client relationships.

Renewal Management Revenue Client Relationship Management Sales Strategy Business Development

Senior Technical Presales & Technical Evangelist

IBM

May 2000 - Jul 2010 (10 years 2 months)

Led technical sales engagements for various capabilities, providing strategic guidance to clients and driving technology adoption.

Technical Sales Client Engagement Technical Adoption Middleware

Senior WebSphere Integration Technical Presales

IBM

Jan 2000 - May 2000 (4 months)

Managed technical sales engagements for ESB, SOA, and BPM, providing solutions to meet client needs and drive adoption.

Technical Sales SOA BPM Middleware

Education

Degrees, certifications, and relevant coursework

Coventry University

Bachelor of Engineering (Hons), Manufacturing Engineering

Grade: 2:1

Completed a Bachelor of Engineering with Honors in Manufacturing Engineering, focusing on the principles of engineering design, production processes, and quality control.