Nath SopheaktraNS
Open to opportunities

Nath Sopheaktra

@nathsopheaktra

Proactive customer success manager with expertise in client engagement.

Cambodia

What I'm looking for

I am looking for a remote role that allows for flexible hours and focuses on client engagement and strategic initiatives.

I am a proactive and personable client success manager with a strong background in account management and client relationship building. Over the past several years, I have honed my skills in developing and optimizing cold outreach strategies, ensuring that clients receive the highest level of service and support. My experience includes managing a portfolio of high-value accounts, where I successfully increased client retention by 25% through personalized engagement and strategic communication.

In my previous roles, I have led teams to deliver exceptional customer service, implementing task management solutions that enhance efficiency and responsiveness. My collaborative approach allows me to work effectively with cross-functional teams, ensuring seamless service delivery. I am currently seeking a remote role that offers flexible hours, where I can leverage my expertise in driving strategic email campaigns and automating tasks to enhance client engagement and satisfaction.

Experience

Work history, roles, and key accomplishments

DP
Current

General Manager

Decoration Partner

Feb 2023 - Present (2 years 4 months)

Oversaw daily operations and client interactions for a 15-member team. Spearheaded strategies to boost client engagement and satisfaction, streamlining processes for improved productivity and service quality. Established key client relationships to ensure high levels of satisfaction and repeat business.

NL

Customer Success Manager

NeocomISP Limited

Jan 2021 - Jan 2023 (1 year 11 months)

Managed a portfolio of 15 high-value accounts, focusing on personalized client engagement and proactive account management. Developed cold email strategies to generate leads and enhance outreach efforts, increasing client retention by 25%. Collaborated with cross-functional teams to ensure cohesive service delivery.

Education

Degrees, certifications, and relevant coursework

RP

Royal University of Phnom Penh

Professional Course, Information Management

2022 - 2022

Completed a professional course in Information Management for Business.

RP

Royal University of Phnom Penh

Professional Course, Business Management

2021 - 2021

Completed a professional course in Lean Management.

IL

Institute of Foreign Languages

Bachelor of Education, Education

2007 - 2011

Grade: 3.2

Graduated with a GPA of 3.2, awarded a full scholarship.

Tech stack

Software and tools used professionally

Interested in hiring Nath?

You can contact Nath and 90k+ other talented remote workers on Himalayas.

Message Nath

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Nath Sopheaktra - General Manager - Decoration Partner | Himalayas