NSNath Sopheaktra
@nathsopheaktra
Proactive customer success manager with expertise in client engagement.
CambodiaWhat I'm looking for
I am a proactive and personable client success manager with a strong background in account management and client relationship building. Over the past several years, I have honed my skills in developing and optimizing cold outreach strategies, ensuring that clients receive the highest level of service and support. My experience includes managing a portfolio of high-value accounts, where I successfully increased client retention by 25% through personalized engagement and strategic communication.
In my previous roles, I have led teams to deliver exceptional customer service, implementing task management solutions that enhance efficiency and responsiveness. My collaborative approach allows me to work effectively with cross-functional teams, ensuring seamless service delivery. I am currently seeking a remote role that offers flexible hours, where I can leverage my expertise in driving strategic email campaigns and automating tasks to enhance client engagement and satisfaction.
Experience
Work history, roles, and key accomplishments
General Manager
Decoration Partner
Feb 2023 - Present (2 years 4 months)
Oversaw daily operations and client interactions for a 15-member team. Spearheaded strategies to boost client engagement and satisfaction, streamlining processes for improved productivity and service quality. Established key client relationships to ensure high levels of satisfaction and repeat business.
Customer Success Manager
NeocomISP Limited
Jan 2021 - Jan 2023 (1 year 11 months)
Managed a portfolio of 15 high-value accounts, focusing on personalized client engagement and proactive account management. Developed cold email strategies to generate leads and enhance outreach efforts, increasing client retention by 25%. Collaborated with cross-functional teams to ensure cohesive service delivery.
Sales Support Manager
NeocomISP Limited
Jan 2018 - Dec 2020 (2 years 11 months)
Led a team of 8 to deliver exceptional customer service to over 100 clients. Established best practices for task management and communication, implementing Airtable-based solutions to improve team efficiency. Trained new team members on effective customer service and problem-solving techniques.
Education
Degrees, certifications, and relevant coursework
Royal University of Phnom Penh
Professional Course, Information Management
2022 - 2022
Completed a professional course in Information Management for Business.
Royal University of Phnom Penh
Professional Course, Business Management
2021 - 2021
Completed a professional course in Lean Management.
Institute of Foreign Languages
Bachelor of Education, Education
2007 - 2011
Grade: 3.2
Graduated with a GPA of 3.2, awarded a full scholarship.
Tech stack
Software and tools used professionally
Availability
Location
CambodiaAuthorized to work in
Social media
Job categories
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