Open to opportunities

Pavla Kolarik

@pavlakolarik

Message

I build automated customer journeys and growth programs that improve SaaS adoption and retention.

Australia

Message

What I'm looking for

I’m looking for work at the intersection of customer experience, operations, product and responsible AI, ideally with a useful, mission-led company that cares about customers, people and wider impact.

At Cisco and Slido, I build automated customer journeys that improve onboarding, product adoption, engagement and retention across SaaS products.

I lead lifecycle programs from segmentation and journey design through testing, launch and optimisation. I created an AI-assisted Chrome extension that automates analytics and reporting across 20 in-product experiences, and co-launched Slido’s first third-party onboarding experience for end users.

I’ve also led APAC customer support and people operations, including support restructuring, workforce planning and email infrastructure migrations. I’m drawn to mission-led products at the intersection of customer experience, operations, product and responsible AI.

Experience

Work history, roles, and key accomplishments

Current

CUSTOMER LIFECYCLE PROJECT MANAGER

Current

Cisco

Sep 2022 - Present (4 years)

Lead cross-functional customer lifecycle programs across automated email and in-product channels, translating customer insights and business priorities into onboarding, adoption, engagement and retention experiences. Manage delivery from segmentation and journey design through testing, launch, analysis and optimisation using Bloomreach and Chameleon tools.

Key achievements:
• Used AI-assisted dev

Chameleon A B Testing Customer Lifecycle Management Email Marketing Product Adoption Analytics AI assisted Development Chrome Extension development Segmentation Customer Journey Design Optimization

PEOPLE OPERATIONS LEAD, CUSTOMER SUCCESS

Cisco

May 2021 - Sep 2022 (1 year 4 months)

Note: Slido was acquired by Cisco Systems in May 2021.

Led people operations for a distributed Customer Success team during the COVID-19 pandemic and Slido’s transition into Cisco. Focused on workforce planning, operational processes, recruitment, team engagement and reliable customer coverage across regions.

Key achievements:
• Restructured APAC support operations while maintaining service qua

Workforce Planning Recruitment Team Engagement Operations Scheduling Customer Success Change Management

CUSTOMER CARE SPECIALIST

Slido

Jan 2018 - May 2021 (3 years 4 months)

Provided remote customer support across APAC, helping customers adopt Slido, resolve technical issues and deliver successful meetings and events. Combined customer insight, product knowledge and commercial awareness to support regional growth.

Key achievements:
• Helped establish Slido’s Customer Care presence across APAC, supporting customers across multiple markets and time zones

• Built relat

Customer Support Customer Advocacy Product Knowledge Technical Troubleshooting Relationship Building Event Support Feedback Analysis

VOLUNTEER ENGLISH TEACHER

Sekolah Pelita Bangsa

Jan 2017 - Dec 2017 (11 months)

Designed and delivered English lessons for children aged 4–15 in East Java, adapting content to different ages and ability levels. Developed strong cross-cultural communication and adaptability through a year of living and volunteering in Indonesia.

Teaching Curriculum Design Cross Cultural Communication Communication Adaptability