Jetrix marmeto
@jetrixmarmeto
Customer service professional focused on retention, loyalty, and problem-solving through effective communication and CRM.
PhilippinesWhat I'm looking for
I’m a dynamic customer service professional with a proven track record of excelling in customer support and retention strategies. I bring strong data entry and problem-solving skills, and I consistently exceeded performance targets by delivering clear communication and tailored solutions.
In customer-facing roles, I managed daily transactions using CRM software, ensured accurate record-keeping, and analyzed customer feedback to identify trends for service enhancement initiatives. I also engaged with clients to understand needs and recommend appropriate solutions, collaborating with teams to support seamless service delivery and customer satisfaction.
Beyond support, I’ve worked on B2B retention and growth—developing customer retention strategies, implementing engagement initiatives to improve interaction, and reducing churn rates. I’m results-driven and confident in outbound prospecting, qualifying leads, and tracking interactions in the CRM to convert prospects into customers.
Experience
Work history, roles, and key accomplishments
Outbound B2B Sales Rep
Ecube Labs Haulla
Jan 2025 - Jan 2026 (1 year)
Proactively identified and contacted potential B2B customers through research, cold calls, emails, and social media. Qualified leads, presented tailored solutions, and tracked interactions in CRM while following up to convert prospects into customers.
L&R Representative
Telus Digital
Jan 2024 - Jan 2025 (1 year)
Assisted customers by addressing inquiries and providing product information, engaging clients to understand needs and recommend appropriate solutions. Collaborated with team members to ensure seamless service delivery and customer satisfaction.
Customer Service Representative
Transcosmos Information System Inc
Jan 2023 - Jan 2024 (1 year)
Managed daily customer transactions using CRM to ensure accurate record-keeping. Analyzed customer feedback to identify trends and supported service enhancement initiatives.
B2B Retention Specialist
Alorica Inc
Jan 2021 - Jan 2023 (2 years)
Developed B2B retention strategies to enhance loyalty and satisfaction. Implemented customer engagement initiatives that improved customer interaction and helped reduce churn rates.
Education
Degrees, certifications, and relevant coursework
Our Lady of Assumption College
Completed 1 year of college as an undergraduate. Field of study was not specified.
Sto. Nino School of Muntinlupa
Graduated from high school. No major or specialization details were provided.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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