MRMarlon Rayton
@marlonrayton
Seasoned BPO professional specializing in sales, technical support, and virtual assistance.
PhilippinesWhat I'm looking for
I am a detail-oriented general virtual assistant and BPO professional with over a decade of experience across technical support, sales, billing, and customer service. I deliver reliable, organized, and solutions-driven support that keeps client operations running smoothly.
My background includes end-to-end B2B sales, lead generation, cold calling, appointment setting, and pipeline management using HubSpot CRM. I have supported clients across industries including media, HVAC, IT, and waste collection.
I am proficient with tools such as HubSpot, Asana, Trello, and Excel, and I bring practical experience in social media support, SEO basics, data entry, and content moderation. I adapt quickly to new platforms and workflows and consistently meet targets in fast-paced remote environments.
I take pride in being self-driven and client-focused, with a track record of improving processes and supporting revenue-generating activities. I am eager to contribute my sales and technical support expertise to a team that values reliability and measurable results.
Experience
Work history, roles, and key accomplishments
Sales Development Representative
Wing Assistant
Feb 2024 - Jul 2025 (1 year 5 months)
Managed outreach and lead generation across clients in Media & Broadcasting, HVAC, and IT, supporting sales pipelines and client coordination to increase qualified prospects.
Account Manager
Haulla
Nov 2023 - Aug 2024 (9 months)
Executed end-to-end B2B sales and lead mining while managing pipelines in HubSpot CRM to drive new business for a waste collection services company.
COHandled inbound sales for moving and storage services for U.S. customers, meeting sales targets through needs assessment and tailored recommendations.
Appointment Setter
Next Level Consultants
Feb 2021 - May 2021 (3 months)
Conducted cold calls to book qualified appointments and produced social media content and ads to support client marketing initiatives.
NEAssisted customers with account issues and billing concerns, improving resolution times and customer satisfaction for subscription services.
Technical Support Representative
TELUS
Jan 2018 - Oct 2018 (9 months)
Resolved DSL internet and phone technical issues through guided troubleshooting and escalation, maintaining service uptime for customers.
Inbound Sales Representative
IBEX Global
Jun 2017 - Dec 2017 (6 months)
Provided tailored service and product recommendations for AT&T customers, handling high-volume inbound interactions to meet sales goals.
Customer Service Representative
Sutherland
Aug 2016 - Jun 2017 (10 months)
Supported students and faculty with account setup, platform navigation, and meeting tools, improving user onboarding and issue resolution.
Technical Support Representative
Convergys
Aug 2015 - Aug 2016 (1 year)
Supported Windows XP–10 issues via desktop/laptop walkthroughs, reducing repeat contacts through clear technical guidance.
Technical Support Representative
Startek
May 2014 - Jul 2015 (1 year 2 months)
Resolved internet and phone service issues and promoted service upgrades, enhancing customer experience and service adoption.
Education
Degrees, certifications, and relevant coursework
Sta. Elena High School
High School Diploma, General Secondary Education
Completed High School Diploma at Sta. Elena High School, graduating in 2006.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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