Mark Lawrenze garcia

Handled outbound and inbound calls to qualify leads, recommend AV solutions, and schedule consultations while maintaining CRM records and consistently exceeding performance targets.

Managed inbound UK calls, supplier outreach, calendars and inboxes, conducted supplier research, and supported UK operations using HubSpot, ClickUp and Office 365 to ensure timely scheduling and follow-ups.

Conducted cold calling and email outreach to grow the sales pipeline by 30%, managed funnel to close deals and achieved a 20% lead conversion rate.

Managed end-to-end sales for high-end furniture, qualified inbound leads across channels, and collaborated on strategy improvements that increased close rates by 20%.

Provided administrative and CRM support for sales teams, maintained databases, generated sales reports, and assisted with sales activity tracking to ensure timely follow-ups.

Generated leads via strategic cold calling and follow-ups, consistently met sales goals and maintained CRM records for performance reporting.

Led and mentored a team of sales representatives, delivered product and customer-handling training, and provided escalated support to improve retention and performance.

Responded to inbound sales calls, provided product solutions and met sales goals through strong product knowledge and communication.

Completed a Bachelor of Science in Management Accounting, covering accounting principles, financial reporting, and management accounting practices.