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Adrienne May Amboy

@adimay

Outbound sales and operations professional with experience in high-volume prospecting, lead conversion, and CRM management.

Philippines

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What I'm looking for

I am looking for a sales or customer-support role that leverages outbound outreach and CRM skills, with collaborative teams, clear growth paths, and measurable targets.

I am an experienced BPO and administrative professional with a solid background in outbound sales, cold calling, appointment setting, and customer support in both B2B and B2C environments. I have handled high-volume outreach, qualified leads effectively, scheduled meetings consistently, and maintained accurate CRM records.

I am proficient in tools such as HubSpot, Zoom, Hubstaff, and other internal systems. My experience includes supporting technical and insurance-related inquiries, assisting with claims processing, and implementing customer retention strategies.

Beyond BPO, I have supported accounting tasks, audit assistance, inventory management, payroll corrections, and client coordination with government offices.

I am results-driven, detail-oriented, and comfortable working closely with sales, engineering, and operations teams. I am seeking a role where I can use my sales outreach and administrative strengths to help drive revenue and enhance the overall customer experience.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Flatworld Solutions

Handled inbound insurance support, claims processing, retention strategies, and escalations while conducting follow-ups and resolving billing and reimbursement issues.

Customer Support Claims Processing Retention Escalation Management Chat Support Troubleshooting

Customer Service Support

Office Partners 360

Provided inbound support for DAT Freight and Analytics customers, assisted with app activation, troubleshooting, document processing, and posting loads while ensuring timely callbacks.

Inbound Customer Education Troubleshooting Freight CRM Data Entry

Outbound Sales Representative

Paradigm Solutions

Performed outbound calls to sell and inform clients about AT&T U-verse products, qualified accounts for upgrades, and assisted with administrative tasks and scheduling.

Outbound Sales Telemarketing Sales Administration Scheduling

Technical Support Representative

VXI SM Ecoland

Provided mobility technical support for AT&T, resolving technical and billing issues, educating customers, and following operational protocols to meet service standards.

Technical Support Mobility Troubleshooting Customer Education

Support Staff

Department of Trade and Industry

Assisted clients with business name registration, processed filings, handled cash control, encoded reports and minutes, and supported price monitoring and consumer welfare projects.

client support Business Registration Processes Data Entry Cash Handling Administrative Support

Audit Assistant

Alrose Group of Companies

Encoded and reviewed fixed asset management, implemented cash control, conducted store visits and month-end inventory counts, and supported purchasing tasks as assigned.

Asset Management Purchasing Data Entry Compliance

Accounting Officer

Veloso Ventures Corporation

Managed document review, branch inventory counts, payroll and benefit remittances, prepared income statements, supervised crews, and enforced operational standards.

Accounting Auditing Payroll Financial Reporting Supervision Process Improvement