Open to opportunities

Donna Ceniza

@donnaceniza

Message

Experienced administrative professional specializing in customer support, order processing, and HR operations.

Philippines

Message

What I'm looking for

I seek a role leveraging my admin, customer support, and HR experience in a collaborative company that values process improvement and operational reliability.

I am an administrative professional with over 10 years of experience across customer support, order processing, HR, and logistics, delivering reliable operations and strong client relations. I consistently manage high-volume tasks—processing subscriptions, coordinating shipments, and maintaining CRM data with precision.

My background spans project-based executive support, recruitment, and HR operations where I implemented policies, streamlined workflows, and supported payroll and compliance using HRIS tools. I drove measurable improvements such as improved on-time delivery rates and accurate contact and billing records.

I excel in training and team leadership, having designed and delivered onboarding and process training while supervising teams and monitoring performance. I blend hands-on administrative skills with CRM and productivity platforms including HubSpot, Xero, Zoho, Shopify, Microsoft Office, and Google Workspace.

I am detail-oriented, time-conscious, and customer-focused, committed to improving processes and delivering exceptional service in fast-paced environments. I seek roles where I can apply my operations, HR, and customer-support expertise to help organizations run more efficiently.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Burst Health

Sep 2022 - Sep 2025 (3 years)

Processed 1,000+ monthly subscription medications and coordinated 60+ pharmacy endorsements per month while responding to customer and internal inquiries via email and maintaining CRM contact records.

Customer Support Order Processing HubSpot Email Communication Subscription Management Data Integrity

Administrative Specialist

Abba Cleaning Services

Jul 2022 - Nov 2022 (4 months)

Managed billing, quotations, and scheduling for operations and executives, addressed client concerns to ensure satisfaction, and prepared documentation for tenders while identifying workflow improvements.

Billing Quotation Management Scheduling Client Relations Documentation Office Administration

Executive Assistant

CTA Logistic & Raven Studio

Apr 2022 - Aug 2022 (4 months)

Coordinated schedules and communications for 20+ truck drivers improving on-time delivery by 10%, managed recruitment and payroll via Xero, and maintained CRM records in HubSpot.

Scheduling Logistics Coordination Recruitment Xero HubSpot Payroll Client Communication

Executive Assistant

Raven Studio

Jan 2022 - Apr 2022 (3 months)

Processed customer orders, managed warranty claims and shipping documentation, and monitored scheduled deliveries to ensure compliance and efficiency.

Order Processing Warranty Management Customs Documents Logistics Customer Service Compliance

Recruiter

1840 & Co.

Oct 2021 - Dec 2021 (2 months)

Led recruitment for U.S.-based Class A drivers including sourcing, interviewing, document collection, and onboarding to streamline candidate assessments and hiring.

Recruitment Sourcing Interviewing Onboarding Candidate Assessments Documentation Talent Acquisition

Process Training Supervisor

Acadsoc Ltd.

Jun 2021 - Aug 2021 (2 months)

Designed and delivered training aligned with business objectives, ensured accurate payroll tracking, and monitored trainee data to report performance outcomes to leadership.

Training Delivery Payroll performance reporting LMS Coaching Monitoring

Team Leader

Acadsoc Ltd.

May 2021 - Jun 2021 (1 month)

Supervised daily team operations, managed schedules and staff assignments, and prepared End-of-Day reports while ensuring accurate payslip arrangements.

Team Leadership Scheduling Performance Monitoring EOD Reporting Payroll

Subject Matter Expert

Acadsoc Ltd.

Feb 2020 - May 2021 (1 year 3 months)

Scheduled tutor sessions, supported QA and training communication, assisted with training endorsements, and provided payroll support to improve operational coordination.

Scheduling Payroll Support Communication

HR Operations Manager

DCDP

Dec 2018 - Jan 2021 (2 years 1 month)

Led HR functions including recruitment, onboarding, payroll and benefits administration, implemented HRIS workflows, and provided strategic HR insights to support organizational development.