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Ralph Ysmael Pasaron

@ralphysmaelpasaron

An administrative and operations professional with over ten years of experience in talent acquisition, operations management, administrative assistanc

Philippines

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What I'm looking for

I’m looking for a client-focused operations role where I can manage administrative responsibilities and support operations. I can handle contracts and invoices, payroll, dispatch and scheduling, document control and improve workflows using CRMs and bookkeeping tools—within a team that values collaborative communication and continuous learning.

I’m a Contracts and Invoice Admin professional focused on preparing, reviewing, and processing service agreements, renewals, and amendments. I audit billing configuration data, manage administrative workflows, and act as the point of contact for client inquiries on contract terms and account adjustments.

Beyond contracts, I bring hands-on experience across recruitment and onboarding, security scheduling and dispatch coordination, and client communications. I’ve also delivered technical support and customer service, and I support leadership with bookkeeping support, contracts management, payroll administration, and reporting—leveraging tools like Salesforce, Quickbooks, Google Workspace, Homebase and Humanity.

Experience

Work history, roles, and key accomplishments

Current

Contracts and Invoice Admin

Current

Digital Office Technologies

Jun 2025 - Present (1 year 1 month)

Prepared, reviewed, and processed service agreements, renewals, and amendments, and audited billing configurations and invoices. Acted as a point of contact for client inquiries on contract terms and account adjustments.

Contract Management Invoice Processing Client Inquiries Renewal and Amendment Processing Payroll Administration Reporting

Operations and Recruitment Admin

Hamedia

Aug 2020 - Jun 2025 (4 years 10 months)

Supported recruitment and onboarding for onshore and offshore employees, including scheduling and dispatch management for security personnel. Provided executive assistance to the CEO with bookkeeping support, contracts management, payroll administration, and reporting.

Onboarding Schedule Management Executive Assistance bookkeeping support Contract Management Payroll Administration Reporting

Technical Support

iQor Philippines

Sep 2020 - Apr 2022 (1 year 7 months)

Provided general support, retention and escalation handling for telecommunication concerns. Performed account management and sales support while handling troubleshooting.

Technical Support Customer Retention Escalation Handling Account Management Sales Support Troubleshooting

Talent Acquisition Supervisor

Algrade Creative Enterprises

Jun 2018 - Jul 2020 (2 years 1 month)

Oversaw manpower and recruited MEPFS engineers, architects, and interior designers. Liaised with clients to help vet construction professional qualifications.

Talent Acquisition Recruitment Client Liaison

Team Manager

Emapta Versatile Services Inc

Apr 2017 - May 2018 (1 year 1 month)

Sourced candidates and conducted competency-based interviews for a pilot New Zealand campaign. Trained and coached sales agents, created sales reports, and helped establish client relationships.

Team Management Candidate Sourcing Competencies Based Interviewing Training & Coaching Sales Reporting Client Relationships Pilot Campaign Support

Service Order Support

Tata Consultancy Services

Apr 2015 - Apr 2017 (2 years)

Handled sales acquisition and retention for an Australian business energy account. Managed utilities order processing and supported residential and B2B customers via calls, chat, and email.

Sales Acquisition Customer Retention Customer Support Order Processing Utilities Order Handling

Customer Service Representative

24/7 Customer Philippines, Inc.

Apr 2014 - Apr 2015 (1 year)

Recruited and endorsed candidates for a wireless broadband program and handled inbound calls for billing concerns, collections, and account management. Supported new hires with coaching and training.

Customer Service Billing Support Collections Account Management Recruitment support Coaching And Training

Advanced Customer Support

SPI Global Inc.

Mar 2013 - Apr 2014 (1 year 1 month)

Processed order fulfillment for digital receivers and DVRs. Supported US cable subscribers by troubleshooting satellite network and digital receiver issues and answering network-channel related queries.

order fulfillment Customer Support Troubleshooting Digital Receiver and DVR Support

Healthcare Representative

APAC Customer Services Inc.

Nov 2010 - Feb 2013 (2 years 3 months)

Assisted US healthcare insurance holders with coverage and benefits questions. Acted as a mediator between medical institutions and patients for claim processing.

Claims Processing Customer Service