Looking for a job

Jenest Angel Niego

@jenestangelniego

Message

I streamline administrative operations, customer support, and documentation for efficient remote teams.

Philippines

Message

What I'm looking for

I'm looking for a role where I can support daily operations through calendar and email management, documentation, customer communication, reporting, and digital collaboration.

I am a detail-oriented and adaptable professional with experience in customer service, teaching, administrative support, recordkeeping, and documentation. Throughout my career, I have developed strong communication, problem-solving, organizational, and time-management skills that allow me to work effectively in fast-paced environments while maintaining accuracy and professionalism.

I am interested in opportunities where I can apply my communication, administrative, documentation, and customer support skills while continuing to grow professionally. I am willing to learn new systems, adapt to different work environments, and take on responsibilities that contribute to organizational goals. I value teamwork, integrity, accuracy, and continuous improvement, and I aim to build a long-term career where I can make a meaningful contribution to the success of the company I join.

Experience

Work history, roles, and key accomplishments

Current

Senior Frontline Service Representative

Current

XtendOps

Jun 2026 - Present (5 months)

Handled customer inquiries and complaints professionally, resolved concerns with empathy, maintained accurate CRM records, and assisted with customer requests. Followed company policies, met service quality standards, and collaborated with teammates to ensure efficient operations and positive customer experiences.

CRM AWS English Multichannel Support Customer Satisfaction Order Management Customer issue resolution Active Listening Customer Empathy KPI Tracking KPI Management

Teacher

St. Robert's International College

Jun 2025 - Apr 2026 (10 months)

Coordinated schedules, maintained databases, prepared reports, and managed documentation. Collaborated across departments and ensured timely completion of administrative tasks.

Scheduling Database Management Report Preparation Documentation Collaboration

Customer Service Representative

TELUS PH

Sep 2025 - Mar 2026 (6 months)

Delivered exceptional customer support for home insurance clients. Managed customer records and case documentation with accuracy, and resolved inquiries while meeting quality and productivity metrics.

Customer Support Documentation Case Management Quality Assurance Productivity