ADAeron Dale
@aerondale
Versatile executive assistant with 10 years of customer service experience.
PhilippinesWhat I'm looking for
I am a versatile professional with a decade of experience in administrative support, customer service, procurement, and logistics. My recent training in Executive Assistant best practices has equipped me with the skills necessary to support executives efficiently and discreetly. I excel in client coordination, calendar and email management, and task execution, ensuring that I meet the highest standards of professionalism.
Throughout my career, I have consistently demonstrated my ability to navigate sensitive information with care and compliance. My experience includes working with major companies such as IQOR and Delmon Company LTD, where I managed customer inquiries, coordinated procurement processes, and maintained accurate invoicing and logistics documentation. I am currently upskilling in QuickBooks and Xero to enhance my bookkeeping capabilities further.
Experience
Work history, roles, and key accomplishments
Email & Customer Service Representative
IQOR Philippines
Jan 2023 - Present (2 years 5 months)
Assisted customers with credit card concerns, payments, and account updates for a financial US account. Successfully navigated sensitive financial data with compliance, consistently meeting KPIs for resolution time and customer satisfaction.
Customer Service Representative
AFNI Philippines
Jan 2022 - Dec 2023 (1 year 11 months)
Managed billing and mobile service inquiries for US telecommunications customers. Delivered accurate solutions and maintained up-to-date knowledge of evolving telecom services and devices.
Administrative Secretary – Procurement & Logistics
Delmon Company LTD
Jan 2018 - Dec 2022 (4 years 11 months)
Provided comprehensive administrative support to the CEO, including communications and scheduling. Coordinated international procurement of materials and managed timely delivery to clients, ensuring accurate invoicing and logistics documentation.
Technical Support Representative
Teleperformance Philippines
Jan 2016 - Dec 2018 (2 years 11 months)
Delivered technical assistance for home internet services to Australian customers. Efficiently resolved issues while managing high-volume inquiries and applying strong soft skills in complex scenarios.
Marketing Head
AMA Computer Learning Center
Jan 2014 - Dec 2016 (2 years 11 months)
Led campus marketing initiatives to significantly improve enrollment figures. Orchestrated successful events, managed the institution's social media presence, and fostered collaborations with local community partners.
Education
Degrees, certifications, and relevant coursework
AMA Computer Learning Center
Services, Business and Office Administration
Studied Business and Office Administration Services. Gained knowledge in administrative tasks, office management, and business operations.
AMA Computer Learning Center - Sta. Maria Bulacan
Head, Marketing
Led campus marketing efforts to improve enrollment. Organized events, managed social media presence, and collaborated with local partners.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
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