Aeron Dale - Email & Customer Service Representative - IQOR Philippines | Himalayas
Aeron DaleAD
Open to opportunities

Aeron Dale

@aerondale

Versatile executive assistant with 10 years of customer service experience.

Philippines

What I'm looking for

I am looking for a role that values efficiency and offers opportunities for growth.

I am a versatile professional with a decade of experience in administrative support, customer service, procurement, and logistics. My recent training in Executive Assistant best practices has equipped me with the skills necessary to support executives efficiently and discreetly. I excel in client coordination, calendar and email management, and task execution, ensuring that I meet the highest standards of professionalism.

Throughout my career, I have consistently demonstrated my ability to navigate sensitive information with care and compliance. My experience includes working with major companies such as IQOR and Delmon Company LTD, where I managed customer inquiries, coordinated procurement processes, and maintained accurate invoicing and logistics documentation. I am currently upskilling in QuickBooks and Xero to enhance my bookkeeping capabilities further.

Experience

Work history, roles, and key accomplishments

IP
Current

Email & Customer Service Representative

IQOR Philippines

Jan 2023 - Present (2 years 5 months)

Assisted customers with credit card concerns, payments, and account updates for a financial US account. Successfully navigated sensitive financial data with compliance, consistently meeting KPIs for resolution time and customer satisfaction.

TP

Technical Support Representative

Teleperformance Philippines

Jan 2016 - Dec 2018 (2 years 11 months)

Delivered technical assistance for home internet services to Australian customers. Efficiently resolved issues while managing high-volume inquiries and applying strong soft skills in complex scenarios.

Education

Degrees, certifications, and relevant coursework

AC

AMA Computer Learning Center

Services, Business and Office Administration

Studied Business and Office Administration Services. Gained knowledge in administrative tasks, office management, and business operations.

AB

AMA Computer Learning Center - Sta. Maria Bulacan

Head, Marketing

Led campus marketing efforts to improve enrollment. Organized events, managed social media presence, and collaborated with local partners.

Tech stack

Software and tools used professionally

Interested in hiring Aeron?

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