Open to opportunities

Briar Rose Gadrias

@briarrosegadrias

Message

Detail-oriented administrative and customer support professional skilled in data entry and client communication.

Philippines

Message

What I'm looking for

I seek a role where I can apply my administrative, data-entry, and customer-support skills in a collaborative, process-focused team with opportunities for coaching and process improvement.

I am a detail-oriented administrative professional with extensive experience in administrative support, data entry, customer service, and collections across outsourcing and e-commerce environments. I have supported loan documentation processes, maintained accurate borrower records, and coordinated with loan officers to ensure application progress.

I have acted as an SME and training assistant, creating documentation and reference materials in Notion, coaching agents, and stabilizing new lines of business. I have handled high-volume customer inquiries using tools such as Gorgias, Zendesk, Slack, and Basecamp, resolving 85+ daily inquiries for a European dropshipping store and supporting multilingual customers.

I bring strong proficiency in Microsoft Office, Google Sheets, Power BI reporting, CRM platforms, and bookkeeping fundamentals, combined with experience in collections, quality analysis, and process improvement (Kaizen). I am organized, communicative, and focused on accuracy and client satisfaction.

Experience

Work history, roles, and key accomplishments

Email Support Specialist

GT Ecom

Oct 2024 - Mar 2025 (5 months)

Delivered fast, empathetic email support for a European dropshipping e-commerce store, resolving 85+ daily inquiries on orders and shipping while managing multilingual communications and returns.

Email Support Gorgias Multilingual Communication Order Management Slack Notion Customer Empathy

SME / Support & Training Assistant

Infosys BPM

Sep 2022 - Aug 2024 (1 year 11 months)

Pioneered and stabilized two customer service accounts, acted as SME and senior process executive, developed Notion documentation, and coached trainees to close training gaps and improve performance.

Subject Matter Expert Training Notion Coaching Quality Improvement Collections

Customer Service Representative

Sykes

Jul 2021 - Mar 2022 (8 months)

Provided postpaid care handling billing inquiries, technical troubleshooting, and general customer support while driving sales through phone orders and retention efforts to reduce disconnections.

Customer Support Sales Retention Microsoft Office Communication

Data Entry & Documentation Associate

SLK Global

May 2018 - May 2021 (3 years)

Managed data entry, documentation, and collections for delinquent accounts and served as Quality Analyst to monitor calls, perform RCA, and lead coaching to improve DSAT and service metrics.

Data Entry Documentation Collections Quality Assurance Root Cause Analysis Coaching

Admin Virtual Assistant

US Mortgage Company

Sep 2025 - Present (0 months)

Managed and organized loan documentation, entered and updated borrower data, and coordinated with loan officers and processors to track application progress and gather missing information.

Loan Documentation Data Entry Administrative Support Transaction Monitoring Attention To Detail & Compliance

Education

Degrees, certifications, and relevant coursework

GT Ecom

Vocational Certificate, E-commerce / Email Support

2024 - 2025

Completed a vocational/upskilling program in e-commerce and email support, focusing on customer service tools and multilingual communication.

Philippine Normal University

Bachelor of Science in Secondary Education, Secondary Education

2006 - 2007

Studied in the Bachelor of Science in Secondary Education program with coursework related to teaching and educational practice.

Margaphil Technical Institute

Vocational Certificate, Technical/Vocational Training

Completed technical/vocational training at Margaphil Technical Institute in Pasay City focused on practical skills for customer support and e-commerce operations.