Open to opportunities

Diana Figueroa

@dianafigueroa

Message

I manage patient access, scheduling, payments, and front-office service in healthcare and customer-facing environments.

United States

Message

What I'm looking for

I'm looking for a customer-facing front-office or administrative role where I can support patients or clients through scheduling, communication, records, payments, and compassionate service.

At Jackson Health System, I serve as a primary access point for patients, greeting and checking them in while delivering timely, efficient, and compassionate service.

I schedule new and follow-up appointments, collect copays and insurance information, process medical-record requests, manage incoming messages and faxes, and confirm required authorizations. Previously, at Freezing Mechanical Air Conditioning, I handled multi-line calls, payments, records, customer concerns, vendor coordination, and appointment scheduling.

My background also includes high-volume telemarketing at Alorica and insurance sales at Health Team One, where I managed more than 100 corporate and consumer insurance accounts. I bring bilingual communication, customer service, front-office administration, and organized follow-through to every interaction.

Experience

Work history, roles, and key accomplishments

Current

Receptionist/Physician Services

Current

Jackson Health System

Dec 2022 - Present (3 years 8 months)

Serves as the primary access point for patients, ensuring timely, efficient, and compassionate customer service. Greets and checks in patients, collects payments, schedules appointments, and manages medical records requests.

Customer Service Appointment Scheduling Medical Records Management Insurance Verification Fax Management

Customer Service / Receptionist

Freezing Mechanical Air Conditioning

Sep 2022 - Dec 2022 (3 months)

Operated telephone switchboard to answer and forward calls, provided information, took messages, and scheduled appointments. Received payments, resolved customer complaints, and maintained records.

Customer Service Appointment Scheduling Payment Processing Record keeping Complaint Resolution Vendor Management

Telemarketing

Alorica

May 2021 - Jul 2021 (2 months)

Handled over 50 customer interactions daily, providing detailed and personalized service to ensure retention and satisfaction. Memorized all products and services to answer questions and increase upsells, and entered customer data into software.

Customer Service Upselling Data Entry Product Knowledge CRM

Insurance Agent

Health Team One

Aug 2020 - Oct 2020 (2 months)

Advised and counseled customers on insurance plans suited to their needs and budget. Aided clients with premiums, effective dates, and policy riders, and managed over 100 corporate and consumer accounts.

Insurance Sales Customer Service Client Management Needs Assessment Marketing Sales