Open to opportunities

Shugaino RED

@shugainored

Healthcare scheduling and administration professional with 5+ years optimizing appointments, insurance workflows, and HIPAA-compliant patient care.

United States

Message

What I'm looking for

I’m looking for a healthcare administration role where I can optimize patient scheduling and insurance workflows using EHR/CRM systems, deliver empathetic communication, and uphold HIPAA confidentiality while supporting patients with efficient, high-quality service.

I’m a dynamic healthcare administration professional with 5+ years of experience supporting high-volume patient scheduling, insurance verification, and CRM/EHR workflows. I’m known for warm, empathetic communication, strong organization, and keeping patient interactions confidential—especially in complex, remote-style settings.

Most recently, I’ve managed front desk operations and streamlined appointment scheduling while maintaining HIPAA compliance and accurate handling of patient and insurance information. As a Patient Scheduler at Carenet Health, I managed the scheduling system with 80+ outgoing calls daily to secure appointments, verify coverage, and obtain necessary authorizations for procedures.

I also bring prior authorization experience from Express Scripts, including coordinating with physicians’ offices by faxing required documents and escalating complex issues to ensure timely resolutions. Earlier roles in customer support and troubleshooting strengthened my ability to handle inquiries with professionalism, clarity, and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Coordinator

Current

Complete Dental Care

Nov 2025 - Present (8 months)

Scheduled patient appointments and managed complex front desk inquiries while maintaining patient satisfaction. Handled patient and insurance information with confidentiality and HIPAA compliance and provided administrative document/report support.

Appointment Scheduling Front Desk Operations HIPAA compliance Confidentiality Administrative Support

Patient Scheduler

Carenet Health

Dec 2024 - May 2025 (5 months)

Managed patient scheduling using electronic systems and made high-volume outbound calls to schedule appointments. Verified insurance coverage, obtained necessary authorizations, updated EHR information, and maintained HIPAA confidentiality.

Appointment Scheduling Outbound Calling Insurance Verification Prior Authorizations EHR Data Entry HIPAA compliance Patient Communication

Prior Authorization Representative

Express Scripts

Apr 2023 - May 2024 (1 year 1 month)

Assisted patients by answering calls and supporting prior authorization needs with empathy and professionalism. Coordinated with physicians' offices by faxing required documents and escalated complex issues to ensure timely resolution.

Prior Authorizations Insurance Documentation Patient Support Phone Communication

Customer Support Representative

Solutran Inc

Dec 2022 - Mar 2023 (3 months)

Provided customer support for member inquiries and order placement. Explained membership benefits clearly and supported customer satisfaction through effective communication.

Customer Service Order Placement Communication

Scheduler

RadNet

Jul 2021 - Oct 2022 (1 year 3 months)

Scheduled radiology appointments using scheduling systems and ensured efficient use of appointments. Verified insurance, updated patient records, and used medical coding knowledge to support symptom documentation and insurance processing.

Appointment Scheduling Radiology Scheduling Insurance Verification Medical Coding Insurance Processing

Customer Service Troubleshooting

Alorica

Aug 2021 - May 2022 (9 months)

Provided technical support and troubleshooting guidance to customers to improve outcomes and communication. Helped customers navigate device features to enhance user experience.

Technical Support Troubleshooting Customer Service Problem Solving Communication

Customer Service Representative

Things Remembered

Apr 2018 - Aug 2019 (1 year 4 months)

Delivered personalized customer service to ensure satisfaction through effective communication. Managed order corrections and maintained accurate records to support customer needs.

Customer Service Record keeping Customer Communications Accuracy