Whitney Jackson

I’m a dedicated, reliable, detail-oriented professional with extensive experience in customer service and medical reception/patient services. I’m known as a trustworthy team player who stays focused while multitasking and prioritizing.

In patient-facing roles, I’ve supported smooth intake and follow-through by registering patients, printing wristbands/labels for labs, verifying insurance, conducting patient interviews for demographics, and scheduling follow-up appointments. I’ve worked with tools such as Cerner Millennium and Pulsara, and I’m comfortable maintaining accurate records and promptly reporting changes in client condition.

I also bring strong front-desk and service experience—answering inbound calls, handling memberships/promotions using the tessitura platform, resolving service and billing complaints, and maintaining a clean, organized workspace. With healthcare experience including monitoring vital signs and medication under direction, I help patients and families feel cared for while keeping systems organized and communications clear.