Open to opportunities

Ava Shackleford

@avashackleford

Message

Friendly professional with 5+ years in administrative support and customer service.

United States

Message

What I'm looking for

I am looking for a supportive work environment that values teamwork and offers opportunities for professional growth.

I am an organized and friendly professional with over 5 years of experience in administrative support, customer service, and healthcare front desk operations. My expertise lies in appointment scheduling, insurance verification, and billing, where I have consistently demonstrated my ability to provide excellent service in fast-paced environments. I pride myself on maintaining accuracy and professionalism while managing high-volume call handling and patient interactions.

Throughout my career, I have worked in various roles, including Program Assistant and Patient Access Representative, where I honed my skills in managing front desk operations and ensuring smooth communication between patients and healthcare providers. My commitment to delivering friendly and efficient service has earned me recognition for my problem-solving abilities and conflict resolution skills. I am now seeking a receptionist, billing, or customer service role in a growing organization where I can contribute my skills and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Program Assistant / Medical Assistant

Compass Behavioral Health

Sep 2024 - Jun 2025 (9 months)

Scheduled patient appointments and managed front desk communications. Processed billing forms, insurance documentation, and patient records.

Appointment Management Billing Insurance Verification

Patient Access Representative

CHRISTUS Health

Mar 2024 - Sep 2024 (6 months)

Registered patients, updated records, and verified insurance. Handled scheduling and provided billing code support.

Patient Registration Insurance Verification Scheduling Billing Support

Patient Access Representative

eTeam Inc

Oct 2023 - Feb 2024 (4 months)

Managed incoming calls and documentation processing. Provided administrative support between departments.

Administrative Support

Customer Service Representative

Harrison National Employment

Jan 2023 - Oct 2023 (9 months)

Handled inbound calls and resolved complex customer inquiries. Provided billing support and tracked account updates.

Customer Service Inbound Billing Support Account Management Process Improvement

Patient Reception Specialist

VillageMD

Apr 2022 - Dec 2022 (8 months)

Managed front desk, answered phones, and scheduled appointments. Processed patient referrals and assisted with intake forms.

Scheduling Referrals Patient Intake Clinic Operations

Customer Service Representative

TriNet

Jan 2021 - Mar 2022 (1 year 2 months)

Resolved customer concerns with professionalism and empathy. Handled account updates, billing inquiries, and documentation.

Customer Service Account Updates Billing Documentation

Medical Office Assistant

St. Francis Cabrini Hospital

Sep 2019 - Jan 2021 (1 year 4 months)

Scheduled appointments and processed insurance and billing. Maintained accurate patient records and answered inquiries.

Scheduling Insurance Processing Billing Administrative Support

Residential Services Specialist I

Louisiana Special Education Center

Oct 2018 - May 2019 (7 months)

Supported daily activities and maintained documentation. Assisted with care plans and coordination.

Documentation Coordination

Education

Degrees, certifications, and relevant coursework

Blue Cliff College

Technical Diploma, Medical Assisting

Completed a comprehensive program focused on medical assisting, gaining expertise in clinical and administrative tasks essential for healthcare support roles. Developed skills in patient care, office management, and medical procedures.

Peabody High School

High School Diploma, General Studies

Achieved a high school diploma, building foundational knowledge across various subjects. Participated in general academic coursework to prepare for further education and career opportunities.