DCDaiana Cales
@daianacales
Versatile professional with extensive experience in customer service.
United StatesWhat I'm looking for
I am a versatile professional with extensive experience in customer service and administrative roles. My strong work ethic and commitment to excellence drive me to deliver outstanding results in every task I undertake. I have a solid foundation in executing sales strategies and resolving inquiries, which has allowed me to foster positive client relationships throughout my career.
After a hiatus from 2014 to December 2023 for personal development, I returned to the workforce with renewed enthusiasm and a refreshed perspective. My recent role as a Front Desk Receptionist at Jackson Hewitt has further honed my communication skills and customer-centric approach. I thrive in fast-paced environments, managing appointments, assisting with administrative tasks, and ensuring a professional image at all times.
My goal is to contribute to organizational success by leveraging my skills and experiences. I am adaptable and driven, committed to exceeding expectations and making a positive impact within any team or organization I join.
Experience
Work history, roles, and key accomplishments
Front Desk Receptionist
Jackson Hewitt
Dec 2023 - Apr 2024 (4 months)
Greeted and welcomed guests professionally, managing appointments and scheduling for clients. Handled inquiries, directed calls, and assisted with administrative tasks like filing and data entry, ensuring a tidy reception area.
Sales Associate Customer Service
Sprint
Oct 2013 - Feb 2014 (4 months)
Executed sales strategies by articulating product attributes and educating customers on optimal usage, ensuring seamless transactions. Resolved inquiries and concerns as the primary point of contact, orchestrating expedited product rollouts. Consistently delivered unparalleled customer service to fortify account retention and foster expansion opportunities.
Sales Associate Customer Service
Animal Planet
Jul 2010 - Nov 2011 (1 year 4 months)
Curated captivating visual merchandising presentations by meticulously arranging new inventory and compelling signage, increasing customer engagement. Demonstrated expertise in product knowledge, effectively communicating features and offering guidance on merchandise utilization to enhance satisfaction and drive sales. Leveraged active listening and articulate communication to provide detailed inf
Education
Degrees, certifications, and relevant coursework
John E. Dwyer Technology Academy
High School Diploma, General Studies
Completed high school education, acquiring foundational knowledge and skills across various subjects. Graduated in June 2010.
Availability
Location
United StatesAuthorized to work in
Job categories
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