Melly Soto

Greet patients and manage intake and check-out, including scheduling and registering visits. Handle inbound calls and support billing/payment collection and patient flow.

Collect and update customer information and transfer calls to potential carriers for auto, home, health, and life insurance. Provide call center customer service support in a multi-carrier environment.

Provide personal care support to clients with disabilities and chronic illnesses to foster independence. Schedule appointments, transport clients, and assist with medication administration.

Serve as a medical receptionist by making appointments and supporting prior authorization workflows. Verify insurance/authorization, assist with claims, collect co-pays, and support patient registration.

Answer incoming patient calls and schedule appointments using the Soarian Appointment System. Verify PCP providers, process referrals electronically, and handle high-volume call center intake.

Handle teller transactions including a large amount of daily cash and provide account status information. Support customer inquiries and help with sales referral and service goals.

Provide front desk reception by greeting patients, answering queries, routing messages, and handling phone calls. Schedule appointments (cancel/reschedule) and prepare patient charts including insurance and ID copying.

Earned an Associate Degree at Borough of Manhattan Community College from 2017 to 2019.

Studied Nursing at New York College of Technology from 2008 to 2010.

Completed a High School Diploma from New York Harbor High School between 2004 and 2008.