Amber M

Serves as primary point of contact for residents and visitors while managing front desk and reception duties. Coordinates essential resident services (including medication passing and laundry) and maintains strict confidentiality in a fast-paced environment.

Facilitated high-volume healthcare scheduling for the New York Department of Health during the COVID-19 pandemic. Provided support for public record search services, handling billing, technical issues, and cancellations while meeting AHT goals and achieving top Quality Assurance scores on recorded calls.

Promoted from residential to business-class advanced customer care to manage complex billing and technical needs for business clients. Used sales and retention strategies to improve customer satisfaction and support business growth.

Provided multi-functional support including medication administration and front desk reception. Assisted with day-to-day resident needs while maintaining professionalism in a care setting.

Acted as an answering service operator for hospitals, doctor’s offices, and contract companies. Relayed urgent messages to on-call medical staff and followed strict client scripts for service orders.

Oversaw content budgets, staff meetings, and advertising logs for the campus publication. Built an organized delivery route and maintained administrative systems for paper distribution.

Completed coursework toward General Studies and pursued Advertising/Public Relations coursework at Tyler Junior College.