Kimberly Gilbert
@kimberlygilbert
Experienced customer service and medical office professional with 18+ years of administrative expertise.
United StatesWhat I'm looking for
I am an experienced customer service and medical office professional with over 18 years supporting clients, managing front-desk operations, and administering policies in insurance and healthcare settings. I am licensed in personal lines (Arkansas and Texas) and have hands-on experience with appointments, billing, and insurance documentation.
My background includes coordinating surgery clinic front-desk duties, training and teaching adults with disabilities, and handling office human-relations and complaints. I bring strong HIPAA knowledge, proficiency with practice management systems, multi-line phone operation, and a detail-oriented approach to recordkeeping and client support.
I am seeking a remote customer service role where I can apply compassionate, high-quality support, complex documentation skills, and long-term commitment to an organization focused on excellence.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
First National Insurance
May 2022 - Present (3 years 10 months)
Provide customer service and licensed personal lines support, advising clients on coverage, servicing policies, and processing payments to maintain accurate accounts and client satisfaction.
Front Office Coordinator
Howard Memorial Hospital
Dec 2020 - May 2022 (1 year 5 months)
Managed surgery clinic front desk operations including scheduling appointments, verifying and filing insurance, and coordinating patient check-in to streamline clinic workflows.
Daily Living & Health Skills Teacher
Polk County Adult Dev. Center
May 2016 - Jun 2019 (3 years 1 month)
Taught adults with disabilities life and workforce skills including money management, cooking, safety, and job training to improve independence and employability.
Human Relations Coordinator
Healthy Connexion Inc
Dec 2012 - May 2014 (1 year 5 months)
Coordinated complaints and supported office operations, including planning fundraisers and improving stakeholder communications to enhance community programs.
Customer Service Representative
First Arkansas Insurance
Feb 2000 - Dec 2012 (12 years 10 months)
Handled customer calls, quoted and wrote insurance policies, managed accounts receivable/payable, and supported agents to maintain accurate policy records and collections.
Education
Degrees, certifications, and relevant coursework
University of Arkansas Community College at Hope — Texarkana
Certified Medical Assistant, Medical Assisting / Medical Transcription
2019 - 2020
Completed Medical Assisting and Medical Transcription/Terminology coursework between June 2019 and December 2020.
Nashville High School
High School Diploma, General Education
High School Diploma awarded in May 1996 from Nashville High School in Nashville, Arkansas.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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