Sydnee Lewis
@sydneelewis
Customer Service Representative specializing in healthcare support and HIPAA-compliant care.
United StatesWhat I'm looking for
I’m a dedicated Customer Service Representative with 5+ years of experience across healthcare, energy, and administrative environments. I handle high call volumes, resolve customer concerns professionally, and document interactions accurately for auditing and reporting—while maintaining confidentiality and compliance, including HIPAA.
In my roles, I’ve managed inbound and outbound calls, supported service scheduling, coordinated patient transport, and maintained detailed CRM records. I’m known for clear communication, strong multitasking in fast-paced settings, and taking ownership to follow up until issues are fully resolved.
Experience
Work history, roles, and key accomplishments
Handled high-volume inbound calls assisting customers with service-related issues. Accurately documented call details and maintained sensitive customer information in compliance with policies.
Customer Service Representative
Reliant Energy
May 2022 - Apr 2023 (11 months)
Managed inbound calls, online inquiries, and customer service requests. Scheduled service appointments, maintained CRM records, and followed up to ensure resolution and satisfaction.
Patient Transport Administrat
UAB Medical West Hospital
Nov 2019 - Dec 2022 (3 years 1 month)
Coordinated patient transport services while answering inbound and outbound calls across departments. Entered and maintained patient data with high accuracy and ensured compliance with privacy regulations and hospital procedures.
Assistant Business Office Manager
Fairview Health & Rehab
Apr 2017 - Nov 2019 (2 years 7 months)
Managed administrative operations including insurance verification and billing while maintaining confidential patient records. Resolved insurance provider and patient account issues and improved office workflow through process updates.
Receptionist (Part-Time)
Automation Personnel Services - Corporate Headquarters
Jan 2017 - Apr 2017 (3 months)
Managed a multi-line phone system by greeting customers and directing incoming calls. Completed administrative tasks including emails, faxing, and document-related work.
Sales Associate
Burkes Outlet
Dec 2015 - Feb 2017 (1 year 2 months)
Provided customer service in a fast-paced retail environment and processed high-volume transactions accurately. Built customer relationships and resolved issues professionally.
Education
Degrees, certifications, and relevant coursework
Wenonah High School
Attended Wenonah High School in Birmingham, Alabama.
Miller-Motte Technical College
Associate of Science, Pharmacy Technology
Pursuing an Associate of Science in Pharmacy Technology at Miller-Motte Technical College, with an anticipated completion year of 2025.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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