Open to opportunities

Deily Lara

@deilylara

Message

I resolve high-volume customer issues in English and Spanish across phone, email, and chat.

El Salvador

Message

What I'm looking for

I'm looking for a customer-focused role where I can provide bilingual support, resolve customer concerns, use CRM and remote collaboration tools, and contribute to a fast-paced team.

I've supported high-volume customer service operations at Little Caesars and Williams Chicken, assisting more than 100 customers per shift while maintaining customer satisfaction.

At Williams Chicken, I provided bilingual support in English and Spanish, resolved concerns through empathy and active listening, and processed transactions accurately.

As a Customer Service Team Lead at Little Caesars, I handled inbound calls, documented customer interactions, processed orders, and trained new team members in a fast-paced environment.

I'm comfortable using CRM systems, Microsoft Office, Google Workspace, Microsoft Teams, Zoom, and remote collaboration tools to deliver efficient, customer-focused support.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Service Representative

Williams Chicken

Oct 2024 - May 2025 (7 months)

Provided bilingual customer support in English and Spanish, resolving concerns with empathy and active listening. Processed transactions accurately and collaborated with team members to ensure efficient service.

Bilingual Support Customer Service Active Listening Transaction Processing Collaboration

Customer Service Team Lead

Little Caesars

May 2022 - Apr 2024 (1 year 11 months)

Assisted 100+ customers per shift while maintaining high customer satisfaction. Handled high-volume inbound calls, documented interactions, processed orders, and trained new team members.

Inbound Calls Phone Support Data Entry Customer Retention Conflict Resolution Time Management Microsoft Teams Zoom