Gerson Morales

I’m a bilingual administrative and customer service professional with experience in the financial and tech sectors. I handle high-volume customer inquiries, manage data entry, and resolve issues efficiently while supporting administrative workflows. I focus on delivering high-quality service in fast-paced, KPI-driven environments.

In my Data Entry & Management and Customer Service Representative work, I handled over 40 customer interactions daily through email and phone call support. I ensured accurate and timely input of customer information into CRM systems (Salesforce), maintained data accuracy while updating internal databases, and collaborated with internal teams to keep data flow and documentation consistent.

I’m proficient in Python, Microsoft Excel, Microsoft Office, Google Workspace (Docs, Sheets, Drive), and tools like Notion, Zoom, and Slack. I’m seeking a remote role where I can apply my technical communication strengths and administrative accuracy to support business operations.