CECindy Mariela González Estupinián
@cindymarielagonzleze
Results-driven team leader with extensive experience in customer service.
El SalvadorWhat I'm looking for
I am a results-driven Team Leader with over 13 years of experience in the call center industry, specializing in customer service, sales, and technical support. My journey has been marked by a proven ability to lead high-performing teams, optimize customer satisfaction, and drive revenue growth. I take pride in my strong background in employee training, process improvement, and customer retention, which has consistently contributed to the success of the teams I have led.
Currently, I serve as a Team Leader at Concentrix, where I focus on customer retention and sales for Sirius XM. My role involves coaching team members and developing strategies that not only meet but exceed sales and customer satisfaction targets. I have a track record of optimizing workflows and creating training materials that enhance team efficiency, ensuring that we deliver exceptional service to our customers.
As I look to the future, I am seeking a remote leadership role that offers comprehensive benefits and opportunities for long-term career growth. I am passionate about fostering a positive work environment and empowering my team to achieve their best, and I am excited about the possibility of bringing my expertise to a new organization.
Experience
Work history, roles, and key accomplishments
Team Leader
Concentrix
May 2019 - Present (6 years 1 month)
Led a team focused on customer retention and sales for Sirius XM, consistently exceeding performance targets. Developed training materials and optimized workflows to enhance team efficiency.
Team Leader
Concentrix
Jan 2017 - Jan 2018 (1 year)
Managed customer care operations for Bell, focusing on team performance and customer satisfaction.
Team Leader
Concentrix
Jan 2016 - Jan 2017 (1 year)
Oversaw technical support for Dell LA, enhancing customer service and team productivity.
Team Leader
Concentrix
Jan 2015 - Jan 2016 (1 year)
Led customer retention efforts for Dell, focusing on improving customer loyalty and satisfaction.
Team Leader
Concentrix
Feb 2014 - Jan 2015 (11 months)
Managed a team for HP Computers, driving sales and customer satisfaction through effective leadership.
Team Leader
Concentrix
Jul 2012 - Feb 2014 (1 year 7 months)
Led a team for US Cellular, focusing on sales growth and customer service excellence.
Customer Satisfaction Case Controller
Concentrix
Jan 2010 - Jul 2012 (2 years 6 months)
Handled customer satisfaction cases, ensuring high levels of service and resolution.
Technical Support Representative
Concentrix
Jan 2009 - Jan 2010 (1 year)
Provided technical support to customers, resolving issues and enhancing user experience.
Supervisor & Staff Trainer
Digicel Group
Apr 2008 - May 2008 (1 month)
Trained staff on post-paid plans, enhancing customer service standards.
Sales and Customer Service Agent
1800 Flowers
Apr 2008 - Jan 2009 (9 months)
Delivered bilingual customer support and sales, recognized as a top performer.
Producer’s Assistant
CONCULTURA
Aug 2007 - Apr 2008 (8 months)
Coordinated logistics for the First International Scenic Arts Festival ESCENA-07.
Education
Degrees, certifications, and relevant coursework
FUFrancisco Gavidia University
Certification, Juridical & Forensic Psychology
2018 - 2018
Obtained a certification in Juridical & Forensic Psychology, enhancing understanding of psychological principles in legal contexts.
DUDon Bosco University
Certification, Information Technology
2009 - 2009
Completed IT Essentials certification focusing on PC hardware and software, providing foundational IT skills.
USUniversity of El Salvador
Degree, International Affairs
2001 - 2007
Completed a degree in International Affairs, focusing on global relations, diplomacy, and international policy.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
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