Cindy Mariela González Estupinián
@cindymarielagonzleze
Results-driven team leader with extensive experience in customer service.
El SalvadorWhat I'm looking for
I am a results-driven Team Leader with over 13 years of experience in the call center industry, specializing in customer service, sales, and technical support. My journey has been marked by a proven ability to lead high-performing teams, optimize customer satisfaction, and drive revenue growth. I take pride in my strong background in employee training, process improvement, and customer retention, which has consistently contributed to the success of the teams I have led.
Currently, I serve as a Team Leader at Concentrix, where I focus on customer retention and sales for Sirius XM. My role involves coaching team members and developing strategies that not only meet but exceed sales and customer satisfaction targets. I have a track record of optimizing workflows and creating training materials that enhance team efficiency, ensuring that we deliver exceptional service to our customers.
As I look to the future, I am seeking a remote leadership role that offers comprehensive benefits and opportunities for long-term career growth. I am passionate about fostering a positive work environment and empowering my team to achieve their best, and I am excited about the possibility of bringing my expertise to a new organization.
Experience
Work history, roles, and key accomplishments
Led a team focused on customer retention and sales for Sirius XM, consistently exceeding performance targets. Developed training materials and optimized workflows to enhance team efficiency.
Managed customer care operations for Bell, focusing on team performance and customer satisfaction.
Oversaw technical support for Dell LA, enhancing customer service and team productivity.
Led customer retention efforts for Dell, focusing on improving customer loyalty and satisfaction.
Managed a team for HP Computers, driving sales and customer satisfaction through effective leadership.
Led a team for US Cellular, focusing on sales growth and customer service excellence.
Handled customer satisfaction cases, ensuring high levels of service and resolution.
Provided technical support to customers, resolving issues and enhancing user experience.
Sales and Customer Service Agent
1800 Flowers
Apr 2008 - Jan 2009 (9 months)
Delivered bilingual customer support and sales, recognized as a top performer.
Supervisor & Staff Trainer
Digicel Group
Apr 2008 - May 2008 (1 month)
Trained staff on post-paid plans, enhancing customer service standards.
Producer’s Assistant
CONCULTURA
Aug 2007 - Apr 2008 (8 months)
Coordinated logistics for the First International Scenic Arts Festival ESCENA-07.
Education
Degrees, certifications, and relevant coursework
Francisco Gavidia University
Certification, Juridical & Forensic Psychology
2018 - 2018
Obtained a certification in Juridical & Forensic Psychology, enhancing understanding of psychological principles in legal contexts.
Don Bosco University
Certification, Information Technology
2009 - 2009
Completed IT Essentials certification focusing on PC hardware and software, providing foundational IT skills.
University of El Salvador
Degree, International Affairs
2001 - 2007
Completed a degree in International Affairs, focusing on global relations, diplomacy, and international policy.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
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