Open to opportunities

Rodrigo Serpas

@rodrigoserpas

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Remote VA with proven 95%+ client satisfaction, expert in task prioritization & collaboration tools.

El Salvador

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What I'm looking for

I want to deliver bilingual customer care through CRM management, conflict resolution, and high-priority financial dispute support, working autonomously in remote teams that value data security, clear communication, and fast, efficient outcomes.

I am a bilingual Virtual Assistant with 4+ years of experience in customer service and remote operations, supporting clients in financial services and retail. My background includes managing 60+ tickets daily, coordinating schedules, inbox management, and delivering accurate data entry and reporting. I am proficient in CRM systems, Google Workspace, and remote collaboration tools such as Slack, Zoom, and Trello. I am motivated by opportunities to provide reliable support, streamline workflows, and contribute to team efficiency in fast‑paced environments. My career interests focus on remote work, virtual assistance, and leveraging technology to improve client satisfaction and operational productivity.

Experience

Work history, roles, and key accomplishments

Client Advisor & Quotes

Ferretería EPA

Provided direct customer service and technical product advisory, supporting quote-related requests. Maintained high service standards and helped drive user loyalty.

Customer Service Quote Support

Carpenter & Machinery Operator

Industrias Capri

Carried out carpenter duties and operated industrial machinery in an industrial environment. Developed teamwork, time management, and skills for meeting operational goals.

Teamwork Time Management

Bilingual Virtual Assistant

Concentrix

Provided high-priority technical and financial support to mobile app users, ensuring fast dispute resolution. Managed user data verification through CRM/internal tools with strict confidentiality, and optimized chat/email communication workflows in a remote setting.

High Priority Financial Support Dispute Resolution CRM Data Management Data Security Email Communication Workflow Optimization Remote Operations Multitasking

Bilingual Virtual Assistant

TELUS International

Delivered bilingual customer support for Walmart-related inquiries, focusing on orders, subscriptions, and order status. Resolved damaged-product claims, returns, and refunds while using internal data systems to maintain high first-contact resolution.

Order Tracking Returns Conflict Resolution CRM Management Ticketing Dispute Resolution

Education

Degrees, certifications, and relevant coursework

Instituto de Modalidades Flexibles Educame By Don Bosco

High School Diploma

Activities and societies: Self-taught training: digital productivity tools, CRM management, remote workflow methodologies.

Earned a High School Diploma from Instituto de Modalidades Flexibles Educame By Don Bosco. Also completed continuous self-taught training in digital productivity tools, CRM management, and remote workflow methodologies.