Emerson Hernández

I’m a Customer Service Representative with over 16 years of experience across multiple lines of business, focused on delivering a great experience in every interaction. I bring strong communication skills and the ability to handle customer needs with clarity, empathy, and consistency.

In recent roles, I’ve taken inbound calls for bilingual customers supporting the US and other regions, including Australia and “the World,” through Foundever El Salvador, Blackhawk El Salvador, Telus El Salvador, and Concentrix El Salvador. I also provided support via email and chat, strengthening my ability to resolve issues across different customer channels.

I’m comfortable working with business tools and CRMs to support faster service and better outcomes, including Salesforce, Workday, Hyland OnBase, Zelis, and multiple telecom/contact-center systems. I also keep improving through certifications like “Generative AI Professional Essentials, by Microsoft and LinkedIn,” and “Customer Service Team Work (Insaforp - 2010).”