Carlos Abrego

I've supported Avianca passengers at Concentrix with flight itineraries, baggage information, voluntary changes, and ticket and baggage sales. I also assisted Cash App customers with technical requests and temporarily led and coordinated an investment-area customer service team.

At Teleperformance, I helped FedEx customers track packages, arrange collection logistics, and obtain delivery-time and logistics quotes.

I'm a bilingual customer support professional who handles high-volume workloads with accuracy, empathy, problem-solving, and clear communication across email, chat, inbound calls, and ticketing systems. Looking chances in investigation and security services as AML and KYC.