Open to opportunities

Diego Quiñonez

@diegoquionez

Message

Customer service representative with strong skills in client relations.

El Salvador

Message

What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I am a dedicated customer service representative with a Bachelor's Degree in Business Administration. My experience spans various roles where I've honed my skills in client relations, sales, and team support. At Glass Mountain, I not only managed customer inquiries but also played a pivotal role in training new agents, ensuring they received the guidance necessary to excel in their roles.

Throughout my career, I have demonstrated a commitment to excellence in customer service. My tenure at Sherwin Williams allowed me to develop my sales skills through direct interactions with clients, while my time at Atento El Salvador further solidified my ability to handle complex customer queries. I am proficient in Microsoft Office and have completed courses in Power BI, enhancing my analytical capabilities.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Glass Mountain

Mar 2023 - Jun 2025 (2 years 3 months)

Provided customer service via email and calls, ensuring follow-up on pending procedures and explaining financial account inquiries related to medical billing and insurance. Contributed to the floor support team by assisting new hire agents, auditing calls, and providing feedback and coaching sessions.

Customer Service Email Communication Medical Billing Insurance Coaching Auditing Financial Inquiries Problem Solving

Sales Assistant

Sherwin Williams

Nov 2021 - Aug 2022 (9 months)

Managed customer service and sales through various channels including email, calls, in-person interactions, and WhatsApp. Prepared order estimates, informed customers about new products and promotions, and maintained inventory control.

Customer Service Sales Inventory Management Client Communication Sales Reporting Microsoft Office

Customer Service Representative

Atento El Salvador (Amway North America)

Jul 2019 - Aug 2021 (2 years 1 month)

Delivered customer service via calls, explaining product information, bonuses, deliveries, and payments. Processed orders, guided customers on website usage, and handled replacements, refunds, and returns.

Customer Service Call Center Operations Order Processing Product Refunds English Spanish Translation

Marketing Agent

All States Communication Services

Mar 2018 - Mar 2019 (1 year)

Conducted research on US companies to build a contact database for potential clients. Contacted companies to offer services, sent promotional materials, and scheduled appointments for the sales team.

Market Research Lead Generation Database Management Cold Calling Email Marketing Scheduling Communication Skills Sales Support

Education

Degrees, certifications, and relevant coursework

Universidad Francisco Gavidia

Bachelor's Degree, Business Administration

2012 - 2020

Completed a comprehensive curriculum in business administration, gaining expertise in management, finance, and marketing principles. Developed strong analytical and problem-solving skills applicable to various business environments.