I've supported customers and managed prospects at The Office Gurus, handling application processing and resolving issues in a high-demand bilingual environment through phone and email channels.
Previously at Teleperformance, I progressed from chat support to call-based case resolution, assisting drivers and improving the customer experience through fluent English communication, conflict resolution, Salesforce, and Yardi. I also hold a Bachelor's Degree in Education Sciences specializing in the English Language.
