Looking for a job

David Martinez

@davidmartinez

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Talented customer service professional with a passion for learning.

El Salvador

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What I'm looking for

I seek a dynamic role in customer service where I can leverage my skills and continue to grow.

I am a dedicated customer service professional with extensive experience in assisting clients across various platforms. My journey began with Teleperformance, where I resolved payment issues for delivery drivers, honing my problem-solving skills and ability to communicate effectively under pressure.

At Sykes, I supported dentists in navigating insurance coverage, further enhancing my customer interaction skills. Most recently, I worked with GovAssist LLC, where I provided assistance with American VISA applications, utilizing tools like Zendesk to ensure a seamless experience for clients. I am committed to continuous personal and professional growth, always seeking to learn and adapt in a competitive environment.

Experience

Work history, roles, and key accomplishments

Customer Service

GovAssist LLC

May 2022 - Oct 2024 (2 years 5 months)

Worked as an independent contractor providing customer service for an American company assisting clients with their VISA applications and related services through various communication channels.

Zendesk Email Communication Live Chat Support Customer Service Remote Work Problem Solving Phone Support Email Support Google Workspace Google Cloud

Customer Service

Sykes

Sep 2021 - Apr 2022 (7 months)

Provided customer service support to dentists in the United States, assisting them with insurance coverage inquiries and ensuring a smooth communication process.

Customer Service Communication Skills Problem Solving Phone Support Team Collaboration Time Management

Customer Service

Teleperformance

Jan 2020 - Aug 2021 (1 year 7 months)

Assisted delivery drivers in the United States by resolving payment issues and addressing concerns related to delivery orders, ensuring customer satisfaction.

Customer Support Communication Skills Problem Solving Teamwork

Education

Degrees, certifications, and relevant coursework

University of El Salvador

Bachelor's Degree, English Language

2020 - 2024

Bachelor’s Degree in English from the University of El Salvador, offering strong communication, analytical, and creative skills. Experienced in language mastery and storytelling, with the ability to craft engaging content and effective messaging strategies tailored to diverse audiences.