Open to opportunities

David User

@daviduser45

Results-driven IT Support professional and Computer Science graduate delivering L1/L3 helpdesk support and customer experience improvements.

Nigeria

Message

What I'm looking for

I’m looking for remote or on-site roles where I can deliver L1/L3 IT helpdesk support, improve user experiences, and help teams run smoother operations through fast troubleshooting, clear documentation, and efficient customer support.

I’m a results-driven IT Support professional and Computer Science graduate, focused on delivering fast, reliable helpdesk support and stronger customer experiences. I bring hands-on experience in IT helpdesk L1/L3, network administration, Native systems management, and remote customer support.

Currently, I support enterprise operations at Electronic Payplus Limited as an IT Intern, where I excel in “French swiftly resolving technical issues and enhancing user experiences.” I provide L1/L3 helpdesk across hardware, software, and network issues, manage and troubleshoot Windows systems and peripherals, and assist with firewall management, network monitoring, and basic configuration changes.

Alongside my internship, I work as a Freelance Remote Customer Support Specialist, delivering email, chat, and ticket-based support with Zendesk and HubSpot, maintaining thorough resolution documentation and achieving a 95% customer satisfaction rate. I also build practical projects (e.g., a Python-based AI assessment system and a PHP/MySQL Hospital Management System) and have trained non-technical staff to reduce support requests by 15%.

Experience

Work history, roles, and key accomplishments

Current

IT Support Intern

Current

Electronic Payplus Limited

May 2025 - Present (1 year 1 month)

Provided L1–L3 helpdesk support for hardware, software, and network issues for staff and production teams. Managed Windows system and printer troubleshooting, supported company software installations (including Sage), and documented incident reports and resolution logs to improve operational efficiency.

Windows 10 Network Troubleshooting Zendesk Google Workspace

Current

Remote Customer Support Specialist

Current

Freelance

Jan 2024 - Present (2 years 5 months)

Delivered email/chat/ticket-based technical support to international clients across time zones, achieving a 95% customer satisfaction rate. Managed support queues and escalations in Zendesk/HubSpot and reduced average resolution time by 25% through guided troubleshooting and clear documentation.

Remote Customer Support Zendesk HubSpot Technical Troubleshooting Customer Escalation Web Mobile Support

Current

Virtual Assistant

Current

Freelance

Jan 2022 - Present (4 years 5 months)

Provided administrative support for clients on a contract basis, managing emails, calendars, and scheduling across time zones using Google Workspace. Completed data entry, organized digital files, prepared reports and presentations, and supported basic bookkeeping and online research/documentation.

Google Workspace Data Entry Bookkeeping Administrative Support

IT Support Technician

Code Center

Jul 2023 - Dec 2023 (5 months)

Installed and configured Windows 10 systems for small businesses and trainees, performing OS updates and malware scans with documented SOPs. Supported Oracle/MySQL backups, user provisioning, and query troubleshooting, and trained non-technical staff to reduce support requests by 15%.

Windows 10 Oracle Database MySQL User Provisioning Technical Training