Open to opportunities

Emmanuel Sodimu

@emmanuelsodimu

Customer Support Specialist and IT support professional delivering remote technical help and accurate ticket resolution.

Nigeria

Message

What I'm looking for

I’m looking for a remote-first support role where I can troubleshoot technical issues, manage tickets in Freshdesk/CRMs, and improve customer experience with clear documentation and accurate problem resolution.

I’m a detail-oriented Customer Support Specialist, Virtual Assistant, and IT Support professional focused on delivering remote assistance with high accuracy and professionalism. I’ve supported customers through email, live chat, and CRM systems while maintaining strong customer satisfaction in fast-paced environments.

In my Customer Support role at Techwizz LLC, I collaborated with internal teams to escalate and resolve technical cases, and I managed and resolved customer tickets using Freshdesk and Zoho CRM. I also handled administrative support—calendar scheduling, research, reports, meeting notes, and follow-ups—to keep operations running smoothly.

I pair my support background with hands-on networking knowledge and documentation. My technical work includes VLAN segmentation and trunking, router-on-a-stick inter-VLAN routing, static routing, DHCP, NAT/PAT, ACLs, DMZ/server publishing concepts, and wireless networking using WPA2—complemented by CompTIA Network+ and Microsoft Excel data analytics training.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Techwizz LLC

Jan 2024 - Jan 2025 (1 year)

Collaborated with internal teams to escalate and resolve technical support cases, handling troubleshooting and account inquiries. Managed customer tickets in Freshdesk and Zoho CRM while providing remote support via email and live chat.

Freshdesk Zoho CRM Customer Support Ticketing Technical Troubleshooting Email Support Live Chat Support Case Management Customer Documentation

Virtual Assistant

Remote

Apr 2023 - Feb 2024 (10 months)

Managed client email correspondence, calendar scheduling, and appointment coordination while supporting business operations with online research and reports. Coordinated meetings, prepared meeting notes, and followed up on action items using Google Workspace, Microsoft Office, Zoom, and Slack.

Google Workspace Microsoft Office Scheduling Appointment Coordination Online Research Report Preparation Meeting Notes Zoom Slack

Data Entry

Quincy Herbal Wellness Center

Feb 2022 - Mar 2023 (1 year 1 month)

Maintained accurate records and ensured data integrity through organized data systems. Documented and analyzed operational information to support decision-making and proper record keeping.

Data Entry Data Integrity Record Management Data Documentation Microsoft Excel Administrative Support Reporting

NYSC (Student Records)

Federal College of Agriculture

Apr 2021 - Feb 2022 (10 months)

Delivered structured learning sessions and supported student record management with administrative documentation. Helped maintain accurate records and organized learning documentation for program needs.

Training Facilitation Student Records Management Administrative Documentation Record Management Documentation

Industrial Trainee (Lab Technician)

Pacific Energy Co. Ltd.

Mar 2019 - Sep 2019 (6 months)

Monitored equipment performance and operational processes, recording and analyzing operational data to support maintenance activities. Conducted routine inspections and participated in upkeep of operational equipment.

Inspections Maintenance Technical Observation