Osasehi Destiny

I’m a results-driven IT Support, Network Engineer, and System Administrator with hands-on experience resolving hardware, software, and network issues to keep systems stable and efficient. I’m known for troubleshooting complex incidents quickly and maintaining high system availability across teams.

In my most recent role, I delivered end-to-end IT support across departments—diagnosing problems in internal web applications, mobile platforms, and user systems. I managed network infrastructure (routers, switches, LAN/Wi‑Fi, repeaters), monitored systems proactively, administered Microsoft Office 365, and managed IT support requests with Zoho Desk, while supporting ERP systems and assisting with web hosting tasks.

My impact includes improving system performance by upgrading devices from HDD to SSD, resolving recurring network instability, and training staff to reduce support requests. I also coordinated equipment installations and worked with vendors to update, patch, and maintain network infrastructure—especially during high-impact outages and service disruptions.

Previously, as a Computer & Network Engineer, I maintained over 99% uptime and implemented network improvements to enhance performance and security. I resolved complex networking issues by analyzing packet captures, implemented LAN/WAN security policies, and created detailed documentation of existing infrastructure—then strengthened my data and cloud skills through CompTIA A+, Advanced Excel, SQL for Data Analysis, and Microsoft Azure administration training.